DEWA receives Mohammed Bin Rashid Housing Establishment delegation

Dubai Electricity and Water Authority (DEWA) received a delegation of departmental managers from the Mohammed bin Rashid Housing Establishment (MRHE), at DEWA’s main office. This is part of efforts to build closer ties and exchange international best practices.

The MHRE delegation included Ahmad Essa Al-Kandri, Senior Manager of the Corporate Excellence department, Jasim Mohammad Bin Subait, Senior Manager of Finance, Talal Mohammad Al Ali, Senior Manager of Smart Services, Omar Abdulrahman Ahli, Senior Manager of Customers Relations, Maryam Abdullah Al Suwaidi, Senior Manager of Human Resources, Abu Bakr Ahmad Bin Toum, Senior Specialist in Corporate Excellence, Soad Abdullah, Customer Relations Specialist, and Salha Khamees Mourkhan, Senior Manager of Smart Services.

“We work in adherence with the directives of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to improve government services to international standards. We are glad to exchange skills and information with MRHE, and all other government organisations, to achieve the vision of HH Sheikh Mohammed bin Rashid Al Maktoum, who once said that, ‘I want a government that does not sleep, works 24 hours a day and 365 days a year, like hospitals and hotels, quick in processing its interactions and easy in its procedures,”” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

Al Tayer noted that the visit is part of DEWA’s benchmarking programme to promote the exchange of expertise and experiences among organisations, based on the highest international standards. DEWA works to optimise its services, encourage innovative thinking to develop smart services that meet daily needs, and support Dubai’s position as a benchmark for smart cities.

“Internal operations are one of four perspectives of the Balanced Scorecard of DEWA’s strategic map, which also includes Sustainability, Stakeholders and our Support, and Learning and Growth. DEWA has reached an advanced stage in its smart transformation of customer services, in adherence with our vision to become a sustainable innovative world-class utility. We have done this by looking to the future, adopting the most up-to-date technological solutions, and working in relation to positive suggestions offered by our customers and stakeholders, while transitioning to smart services to meet their aspirations and achieve their happiness,” added Al Tayer.

Al Tayer noted that DEWA adopts and provides the latest smart services and solutions to achieve the Smart Dubai initiative, launched by HH Sheikh Mohammed bin Rashid Al Maktoum, to transform Dubai into the smartest city in the world. DEWA has transformed all its services into smart services less than a year after the Smart Dubai initiative was launched. DEWA has a clear strategy to keep up with the latest smart technologies and developments in smart transformation. The delegation from MRHE was briefed on DEWA’s efforts to improve its operational design management, and its services, based on the needs of customers, as well as its efforts to improve customer relations, environmental management, energy, occupational safety, and smart services.

At the end of the visit, the delegation thanked DEWA for its hospitality, and commended its efforts to meet development needs in the Emirate to provide electricity and water services based on the highest standards of availability, reliability, and efficiency, to achieve the happiness of customers and stakeholders. The two sides agreed to continue their cooperation, for the benefit of the public, and each other.