Dubai Electricity & Water Authority (DEWA) | Quote by HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, on announcing DEWA as the top government organisations in Customer Happiness in 2019

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18 January 2020

Quote by HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, on announcing DEWA as the top government organisations in Customer Happiness in 2019

Saeed Mohammed Al Tayer. MD & CEO of Dubai Electricity and Water Authority

“At DEWA, we work in accordance with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and the directives of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council of Dubai, to deliver the best possible government services to make people happier and provide a seamless experience for all its customers. We are happy that DEWA has been confirmed as the top government organisations in Dubai in customer happiness in 2019 with 90.1%. This achievement pushes us forward to continue our excellence, our delivery, and our achieving the best for the happiness of everyone in Dubai,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

“The first Rule of the ‘Ten Rules for Leadership’ that His Highness Sheikh Mohammed bin Rashid Al Maktoum, mentioned in his book My Story: Fifty Memories from Fifty Years of Service, is ‘Serve the People.’ The purpose of the government job is to serve society and the purpose of procedures, laws and regulations is to serve people and make them happier. We pledge to our wise leadership to continue developing unique experiences that enhance the happiness of all stakeholders, especially customers to contribute to making Dubai the happiest and smartest city in the world. We will do this according to a clear vision and sustainable plans and programmes. This will contribute to making the UAE the world’s leading nation by its Centennial in 2071. We will also work to make this year, ‘2020: Towards the Next 50,’ the starting point for the UAE towards more progress, growth and prosperity, guided by the vision and directives of our wise leadership that not only anticipates the future, but also shapes it, and accepts nothing short of the first place in all everything.” Added Al Tayer