Facilities for People of Determination, and “Thukher” & “Sanad” Card Holders

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Dubai Electricity & Water Authority

Facilities for People of Determination, and “Thukher” & “Sanad” Card Holders

DEWA provides inclusive services, features and facilities for People of Determination, which are offered through its Customer Happiness Centres, Future Customer Happiness Centres, Customer Care Centre, Website, and Smart App.

SR. Facilities
1 Smart ambassadors
2 Special Parking
3 Phone number customers can call to seek assistance in parking lot
4 Wheelchair
5 Special Accessibility Slope
6 Special Counter
7 Special Entrance
8 Special Seating Area
9 Tactile paving for customers with visual impairment
10 Priority for People of Determination
11 Employees trained and certified in sign language
12 DEWA Publications in Braille
13 Smart services section
14 Washrooms for People of Determination
15 “Ash’ir” - Live video chat service for customers with hearing impairment
16 “Hayak”- Online text chat with option of video chat with Customer Care Centre
17 Special accessibility features on DEWA website and Smart App
18 Video conferencing screens to communicate with DEWA staff
19 Tactile map with voice notification
20 Support systems for hearing aids

SR. Discount for “Thukher” and “Sanad” Card Holders (for UAE National)
1 50% discount on registration fees for Activation of Electricity/Water (Move In) service
2 50% discount on service fees for De-Activation of Electricity/Water (Move Out) service
3 50% discount on meter inspection for  (in case meter is in working order)
4 No fees: on updating customer information