Dubai Electricity and Water Authority (DEWA) | Customer Care Centre Services

Customer Care Centre Services

Services Offered Through Customer Care Centre 24/7 (Through Phone and Email)

04 601 9999 

Customer Services & Inquiries:

Customer Services:

• Update Customer Information 

• Register Suggestions / Complaints

• Receive bill statement through Email or Fax 

• Inquiry about outstanding bills and last payment amounts.

• Request for Consumption Verification - Electricity/Water

• Billing services 

Customers can apply for the following services directly through the Interactive Voice Response (IVR):

• Request for Activation of Electricity/Water (Move In) / Deactivation of Electricity/Water (Move Out) / Transfer of Electricity/Water (Move To)

• EasyPay

• Request for Clearance Certificate

• Security Deposit and Credit Refund Services

• EV Account & Charging Card Management

• Smart Living dashboard

Customer Can Inquire About:

• Updating customer Information 

• Outstanding bill and last payment amounts

• Consumption Verification - Electricity/Water

• Activation of Electricity/Water (Move-in)

• De-activation of Electricity/Water (Move-out)

• Transfer of Electricity/Water (Move-to) 

• EV Account & Charging Card Management

• Getting Solar Connections

• Billing services 

• Slab Tariff 

• Changing customer category and premises.

• Security Deposit and Credit Refund Services 

• General inquiries 

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Electricity & Water Technical Notifications

Electricity/Water Services:

• Request for Attending Technical Notifications - Electricity/Water

• Request for Getting Electricity Supply for Tents

Email Customer Care Centre at customercare@dewa.gov.ae

24/7 to inquire about and apply for the following services:

 Update customer information 

• Register Suggestions / Complaints

• Inquiry about outstanding bill and last payment amount.

•  Consumption Verification - Electricity/Water

•  Activation of Electricity / Water (Move-in) 

•  De-activation of Electricity / Water (Move-out) 

•  Transfer of Electricity / Water (Move-to) 

•  Electric Vehicle Green Charger services

•  Getting Solar Connections

•  Billing services 

•  Slab Tariff 

•  Change Customer Category and premise type

• Security Deposit and Credit Refund Services (only inquire)

• General Inquiries

You can also inquire about DEWA services at the Customer Care Centre 24/7 via :

• Verified WhatsApp number (04-6019999) empowered by (AI) through “Rammas”, DEWA’s virtual employee

• “Hayak” Service (Text and Video Chat)

• “Ash’ir”, a live video chat service using sign language for People of Determination with hearing disability.