Customer Care Centre Services

Due to the unprecedented weather conditions experienced in the country, and the technical notifications received from some customers, please note that our technical teams are exerting maximum efforts to address the resulting incidents as soon as possible. Thank you for your understanding of what you may encounter in terms of the speed of arrival of our technical teams to the sites and the waiting time to answer your incoming calls. All DEWA services including the technical notifications are available on DEWA Website and Smart App. Your safety is our priority.

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Customer Care Centre Services

Services Offered Through Customer Care Centre 24/7 (Through Phone and Email)

Customer Services & Inquiries

Customer Services & Inquiries Call (04-6019999):
  • Update Customer Information
  • Register Suggestions / Complaints
  • Receive bill copy through Email
  • Inquiry about outstanding bills and last payment amounts.
  • Request for Consumption Verification - Electricity/Water
  • Billing services

Interactive Voice Response (IVR)

Customers can apply for the following services directly through the
Interactive Voice Response (IVR) (04-6019999):

  • Request for Activation of Electricity/Water (Move In)
  • Deactivation of Electricity/Water (Move Out) / Transfer of Electricity/Water (Move To)
  • EasyPay
  • Request for Clearance Certificate
  • Security Deposit and Credit Refund Services
  • EV Account & Charging Card Management
  • Smart Living Dashboard

Services Information & Inquiries

Customers can Inquire About:

  • Updating customer Information
  • Outstanding bill and last payment amounts
  • Consumption Verification - Electricity/Water
  • Activation of Electricity/Water (Move-in)
  • De-activation of Electricity/Water (Move-out)
  • Transfer of Electricity/Water (Move-to)
  • EV Account & Charging Card Management
  • Getting Solar Connections
  • Billing services
  • Slab Tariff
  • Changing customer category and premises.
  • Security Deposit and Credit Refund Services
  • General inquiries

Emergency / Electricity & Water Technical Notifications

Emergency / Electricity & Water Technical Notifications Call (991):

  • Request for Attending Technical Notifications - Electricity/Water
  • Request for Getting Electricity Supply for Tents

Email Customer Care Centre

Email Customer Care Centre at customercare@dewa.gov.ae 24/7 to inquire about and apply for the following services:

  • Update Customer Information
  • Register Suggestions / Complaints
  • Inquiry about Outstanding Bill and Last Payment Amount.
  • Consumption Verification - Electricity/Water
  • Activation of Electricity / Water (Move-in)
  • De-activation of Electricity / Water (Move-out)
  • Transfer of Electricity / Water (Move-to)
  • Electric Vehicle Green Charger services
  • Getting Solar Connections
  • Billing services
  • Slab Tariff
  • Change Customer Category and premise type
  • Security Deposit and Credit Refund Services (only inquire)
  • General Inquiries

Other Contact Channels

You can also inquire about DEWA services at the Customer Care Centre 24/7 via:

  • Verified WhatsApp number (04-6019999) empowered by AI through “Rammas”, DEWA’s virtual employee
  • “ Hayak ” Service (Text and Video Chat)
  • “Ash’ir”, a live video chat service using sign language for People of Determination with hearing disability.