Dubai Electricity & Water Authority (DEWA) | Number 1 List

Number 1 List

  1. The UAE, represented by Dubai Electricity and Water Authority (DEWA), has maintained its first global ranking, for the third consecutive year, with scores of 100% in all Getting Electricity indicators in the World Bank’s Doing Business 2020 report. The report measures the ease of doing business in 190 economies around the world.
  2. DEWA is one of the top 10% utilities worldwide in decreasing Unaccounted For Water (6.5%).
  3. DEWA achieved the lowest customer minutes lost in electricity worldwide at 2.39 minutes per customer.
  4. DEWA is one of the top utilities worldwide to reduce losses from electricity transmission and distribution networks (3.3%).
  5. DEWA is the first government entity to win the ‘Pioneering Government Entity’ at the 20th Dubai Government Excellence Program (DGEP) according to the fourth-generation government excellence system, and achieve a world-class level in the Excellence Maturity level in 2017.
  6. DEWA was the first entity to scores highest grade ever received by a government entity in the history of DGEP
  7. DEWA was the first entity to be awarded the Financially Distinguished Performance Award 3 out of 4 cycles of DGEP
  8. DEWA was the first entity to receive a third of the Distinguished Government Entity awards since its launch, winning three out of nine times.
  9. DEWA was the first entity to get the highest grade (641) in the Distinguished Government Entity award in DGEP 2015.
  10. DEWA is the first government entity globally to receive the Global Excellence Award of the European Foundation for Quality Management (EFQM), from its first participation, and the first in MENA region to receive the platinum classification in the EFQM Global Excellence Index.
  11. DEWA was the first entity to win the gold in the Dubai Human Development Award.
  12. DEWA was the first entity to win the gold in the Dubai Quality Award.
  13. DEWA was the first government entity to achieve 98% in implementing The International Standard for Service Excellence (TISSE) certificate from The International Customer Service Institute (TICSI).This score is the highest globally achieved score in the history of the standard.
  14. DEWA is the first electricity and water utility in the MENA region to be accredited by the International Business Continuity Standard (ISO 22301).
  15. DEWA is the first government entity in the Middle East to launch the Green Charger initiative for electric vehicles.
  16. DEWA’s Shams Dubai is the first initiative in the region to install solar panels on the rooftops of buildings.
  17. DEWA is the first government entity to build the tallest, largest, and smartest net Zero Energy Building in the world (Al-Sheraa, DEWA’s new headquarters).
  18. DEWA is the first government entity to build the largest government sustainable building in the world with a Platinum rating for green buildings from Leadership in Energy and Environmental Design (LEED).
  19. DEWA is the first entity worldwide to implement the Thermal Energy Storage Turbine Inlet Air Cooling (TESTIAC) technology.
  20. DEWA has won the Sword of Honour for health and safety for the 12th time. This is a new achievement that adds to DEWA’s record in health, safety, and the environment. The British Safety Council announced that DEWA is the only organisation in the world to win both the Globe of Honour Award for Environment and the Sword of Honour for Health and Safety, for eight years running, and the first organisation in the world to win both of these prestigious awards simultaneously.
  21. DEWA is one of the first 100 entity in the world to join the Standards Pioneers Program to adopt the new Global Reporting Initiative (GRI).
  22. DEWA implements and manages the largest Concentrated Solar Power (CSP) project in the world at the Mohammed bin Rashid Al Maktoum Solar Park based on the Independent Power Producer (IPP) model.
  23. DEWA is building the Hassyan clean coal power plant, which will produce 2,400MW by 2020.
  24. DEWA is the first utility in the world to receive the ISO: 55001 accreditation for Asset Management.
  25. DEWA comes in the top 10% in the world in risk management, from a total of 750 organisations.
  26. DEWA is the first government entity in Dubai to receive the ISO 31000;2009 certificate in risk management from the British Standards Institution.
  27. DEWA is the first government entity in the world to implement the British Standards code of practice (BS 13500:2013).
  28. DEWA is the first government entity in UAE to complete smart transformation of all its services, less than a year after the Smart Dubai strategy.
  29. DEWA is the first government entity in Dubai to be rated Baa1 by Moody's, and BBB+ by Standard & Poor's (S&P).
  30. DEWA is the first Dubai government entity established a campus for occupational and academic development that meets the highest international standards in engineering and vocational education, accredited by the British Business and Technology Education Council.
  31. DEWA is the first government entity in MENA to win the ‘Hall of Fame for Investors in Excellence’ Award for its application of the Balanced Scorecard System. 
  32. DEWA is the first government entity in the UAE to implement a Triple-Bottom line strategy.
  33. DEWA is the first government entity in the UAE, to receive the Ideas.UK ‘Gold Level’ Accreditation for its Customer Suggestion Scheme.
  34. DEWA is the first entity in the region to use HYPE software, in its Afkari platform, which enables staff to comment and vote on ideas and suggestions submitted by their colleagues.
  35. DEWA has been confirmed as the top government organisations in Dubai in customer happiness in 2019 with 90.1%.
  36. DEWA has received 99.7% - the highest score in the International Customer Experience standard (ICXS2019) - for 2020 provided by the International Customer Experience Institute
  37. 1st in the 2019 Government of Dubai Customer Happiness and Mystery Shopper Index with a score of 90.1%
  38. DEWA has received 98.3% - the highest score worldwide in 2018 for 3 consecutive years in The International Standard for Service Excellence (TISSE) certification
  39. Achieved the highest Smart Adoption rate in 2019 among government entities by scoring 94%, as well as in Q1 2020 by scoring 95%
  40. The first government entity to launch Future Centres for Customer Happiness in 2017, that created a new pattern in providing future self-services.
  41. (DEWA) has kept its top position in the Happiness Index in the large Dubai government entities category, for the second consecutive year with a 95% happiness level in 2018
  42. Launched the 1st 24/7 Cyber Defence Centre across Dubai Government in 2016 with 100% Emiratisation
  43. 1st in Dubai Paperless Strategy in 2018 by achieving 60% paper reduction and reaching 80% as of 2019
  44. 1st utility in the world to adopt the Microsoft HoloLens in 2017
  45. DEWA is the first utility in the world and the 1st organisation outside the USA to participate in the Microsoft Quantum Computing Program (2018)
  46. 1st organisation worldwide to receive ISO 56002:2019 in Innovation Management (2019)
  47. 1st government organisation in the world to achieve ISO 18404 in process improvement, for Lean and Six Sigma (2019)
  48. 1st utility worldwide to receive ISO 30401:2018 in knowledge management systems (2019)
  49. 1st organisation in Middle East to receive ISO 44001 in Collaborative Management certification in 2019
  50. 1st government entity to launch AI-based customer assistant in 2017 (named: Rammas); available on 7 channels (DEWA Website, DEWA Smart app, Alexa, Google Assistant, WhatsApp, Facebook, and Robots)
  51. 1st government entity in the UAE to have an AI-powered verified WhatsApp account in 2019 to communicate with customers
  52. BERKELEY ARTIFICIAL INTELLIGENCE RESEARCH1st utility in the world to partner with Berkeley Artificial Intelligence Research (BAIR) in 2018
  53. FOURTH INDUSTRIAL REVOLUTION 1st utility worldwide to partner with World Economic Forum’s Centre for the Fourth Industrial Revolution in 2018.
  54. 1st utility to pilot 3 engagements with WEF: (1) AI Procurement Framework (2) IoT Framework for Smart Water Meter (3) AI Board of Directors Toolkit
  55. For the second year in a row, DEWA achieved the highest rating within Dubai Government by reducing its paper usage by 81.9%