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Reach us from anywhere at any time through one of our various communication channels.

Contact Us

Dear Customers we thank you for using our services.

Now, you can reach us from anywhere at anytime through one of our various communication channels:


In case of an emergency please call us on 991 round the clock

Customer Care Contact Center

Phone Number DEWA has launched a round-the-clock contact center to serve you even better.

You can call us at anytime of the day on the following number: +971-4-601-9999


You can communicate via Fax round the clock, anytime of the day on the following number +971-4-601-9995


You can communicate via Email round the clock, anytime of the day at customercare@dewa.gov.ae

We will respond to your query within 24 hours.

Mail Address    

If you want to send us any document you can mail it to us on our mailing address:

Dubai Electricity And Water Authority

P.O. Box 564,

Dubai, U.A.E   

Location and Working Hours      

Our Head Office is located near the Wafi Mall in Dubai. View our Location map

or list of all our customer service offices, with working hours.

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Dubai’s success is an extension of Abu Dhabi’s success and vice-versa. The same dynamic applies to the other emirates; Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. The union of these seven emirates represents an unshakable force and an impregnable fortress that cannot be weakened by challenges. This union is the source of all our confidence and our strength.

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