Frequently Asked Questions

What is The Electric Vehicle (EV) Green Charger?

The EV Green Charger Initiative was launched in support of HH Sheikh Mohammed bin Rashid Al Maktoum’s vision to make Dubai the smartest and happiest city in the world and promote green transportation in the city. The aim of this project was to set up an electric vehicle charging infrastructure for the public across Dubai. At the time of the launch of the initiative there were a very limited number of electrical vehicles in Dubai mainly because there wasn’t an electric vehicle charging infrastructure. DEWA, as the electricity provider for Dubai, took the lead in setting up electric vehicle charging stations to encourage the public to switch over from petrol to electric vehicles: helping to achieve Dubai’s carbon abatement strategic target of carbon reduction by 16% by 2021 and reduction in other emissions.

1. DEWA announced in April 2014 that electric cars would be seen in the streets of Dubai. What progress has been made so far?

Dubai Electricity and Water Authority (DEWA) announced in October 2018, the completion of the second phase of its EV Green Charger initiative, which included the installation of an additional 100 EV Green Charger stations for charging electric vehicles across Dubai. With the completion of this phase, the total number of charging stations in Dubai has been doubled from 100 to 200. This initiative contributes towards DEWA's efforts to encourage the use of environmentally friendly electric vehicles in the emirate in order to reduce carbon emissions and support sustainable modes of transport in Dubai. The EV Green Charger Initiative was launched by DEWA in 2015 in support of the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to make the emirate the smartest and happiest city in the world.

DEWA has successfully installed 200 electric charging stations in different areas of Dubai such as government offices, airports, petrol stations, shopping malls, commercial offices, clinics and hospitals, residential complexes and establishments.

2. What regulations are in place regarding the establishment and installation of electric vehicle charging stations in Dubai?

HH Sheikh Ahmed bin Saeed Al Maktoum, Chairman of the Dubai Supreme Council of Energy, issued Directive number 1 of 2017 on the establishment and installation of electric vehicle charging stations in Dubai. This directive states that all public and private organisations and developers in Dubai must get approvals from DEWA before establishing, installing, operating or maintaining any electric vehicle charging station. In turn, DEWA will coordinate with Dubai Municipality (DM) and the Roads and Transport Authority (RTA) to ensure that electric vehicle charging stations meet the technical requirements and standards adopted by the relevant authorities.

The Supreme Council of Energy issued Directive number 1 of 2016 to set a target for the government, at least 10% of all newly-purchased cars will be electric or hybrid from 2016 to 2020. The proportion of electric and hybrid cars will rise to 2% by 2020, and 10% by 2030. The Supreme Council also issued Directive number 1 of 2017, to achieve sustainability based on the best global standards and practices that meet DEWA’s technical requirements.

3. What are the planned objectives of this project for the sustainable development of Dubai?

Green Charger is one of three smart initiatives launched by DEWA to support the Smart Dubai Strategy, to make stakeholders happy, minimise environmental impact, and enable a smart city. DEWA also supports the Dubai Plan 2021, for a smart and sustainable city, and is aligned with the UAE Vision 2021 to make the UAE amongst the best countries in the world. Green Charger will also help achieve the Carbon Abatement Strategy where Dubai has a target to reduce CO2 emissions by 16% by 2021.

4. How many electric vehicle charging stations are installed and where are they?

DEWA has developed and deployed 200 charge points across the city, the locations of which are available on DEWA website and DEWA smart applications. All new charger locations are updated regularly on DEWA’s website and the smart application. Click Here

5. What are the different types of the Green Chargers?

DEWA installed three types of chargers, Fast Charger, Public Charger and Wall-Box:


  • Fast Charger (43 kW AC with Type 2 Socket, 50 kW DC ChadeMO and Combo CCS Sockets) provides an 80% charge within 20 to 45 minutes depending on the type of car and battery capacity. Most of these are installed at petrol stations
  • Public Charger (2 x 22 kW AC, with double Type 2 Socket) provides full charge in 2 to 4 hours, depending on the type of car and battery capacity
  • Wall-Box (22 kW AC, with single Type 2 Socket) provides a full charge in 2 to 4 hours, depending on the type of car and battery capacity

For more information, please visit EV Green Charger page.

6. Where will I find assistance in using electric vehicle charging stations?

Customers can contact DEWA customer care centre on 04 601 9999 or use HAYAK service for assistance. Moreover, the charging points are user friendly and have instructions on how to be used.

7. When are the electric vehicle charging stations available for use?

The Green Chargers located at the DEWA Customer Happiness Centres are available, from Sunday to Saturday during 07:30am to 12:00am. However, charging stations located in petrol stations and other public locations will be available on a 24-7 basis. Click Here

8. Where can I purchase an electric vehicle in Dubai and at what cost?

Please contact car dealerships for availability and costs since the prices vary for vehicles. Since the launch of this initiative, demand has increased, leading to dealers providing more electric vehicles.

9. What is the typical range of an electric vehicle?

The range of the electric vehicle depends on battery capacity and type of vehicle; typically, it ranges from 120km to 500km.

10. What happens if my battery runs out of charge before I reach the charge points?

Same as with any vehicle, drivers are responsible for ensuring that they have a sufficient charge for the journey. All electric vehicles provide information to their drivers on their estimated range in the car’s instrument panel.

11. What is a plugin hybrid vehicle?

A plugin hybrid vehicle has a regular petrol engine and with an additional electric motor. This vehicle can run on either petrol, batteries or both at the same time. It also has a plug for charging on-board batteries and can run as full electric mode with a limited range.

12. Does DEWA own electric vehicles?

DEWA is committed to achieving the Dubai Supreme Council of Energy target of 10% of all new purchase to be electric or hybrid by 2020. DEWA currently owns 19 electric vehicles. This will increase as per the target.

13. Can anyone use EV Green Chargers?

Green Chargers are open to all holders of the Green Charger card. You can get the Green Charger Card by registering with DEWA and setting up an account through Green Charger Card services, which is available on DEWA website or DEWA Smart Application. Upon registration, the card will be delivered to you within 3 working days.

14. How can I tell when my electric vehicle is completely charged?

Check the display on our charging station or battery charge indicator on your vehicle’s display. Either one will tell you when your charging session is complete.

15. Can I discontinue the charging process before it is complete?

Yes. You can stop the charge at any time following the instructions on the charger.

16. Can I charge the battery even if it's not empty?

Yes, an electric vehicle’s battery management system actively manages the delivery of the charge to ensure the maximum lifespan of the battery. Just plug it in and let the car do the rest.

17. What do I do if the charger does not work when I place my Green Charger Card in front of the charger’s card reader?

You can try one of these options:


  • Contact DEWA Customer Care Centre on 04- 601 9999.
  • Use HAYAK Service.

18. Where can I get access to electric vehicle charging stations outside Dubai?

Currently DEWA only provides the Green Charger within Dubai. Please check online for facilities in other Emirates as they are made available.

19. How much does it cost to charge an electric vehicle?

The cost of charging the electric vehicle depends on the capacity of the battery and the use by the driver. Prior to September 2017, the cost of charging electric cars at public electric vehicle charging stations was 29 Fils per kW, which is a great saving compared to fuel-powered cars.

DEWA is providing free charging for electric vehicle owners registered in the Green Charger initiative from 1 September 2017 to 31 December 2019, to encourage the public to use electric vehicles in Dubai and to contribute to the protection of the environment.

This incentive will be exclusively for DEWA public electric vehicle charging stations, and not residential charging stations.

RTA also provide incentives for electric vehicles, including free assigned parking, exemption from RTA electric vehicle registration and renewal fees, exemption from Salik tag fee, and arranging a special sticker for number plates. For more details, please visit the RTA website.

20. How can I charge my electric vehicle at home? How much does it cost?

Home chargers can be installed at customers’ premises behind the customers’ meter, like any other home appliances. When charging the car at home, the electricity used is added to the normal DEWA bill at standard residential electricity rates.

21. How will I be billed when using the charging stations?

Customers that use DEWA’s Green Charger stations will be billed on monthly basis and they can pay using methods of bill payment provided by DEWA. Customers must register and have Green Charger card from DEWA

The cost of charging the electric vehicle depends on the capacity of the battery and the use by the driver. Prior to September 2017, the cost of charging electric cars at public electric vehicle charging stations was 29 Fils per kW, which is a great saving compared to fuel-powered cars.

However, DEWA is providing free charging for electric vehicle owners registered in the Green Charger initiative from 1 September 2017 to 31 December 2019, to encourage the public to use electric vehicles in Dubai and to contribute to the protection of the environment.

This incentive will be exclusively for DEWA public electric vehicle charging stations, and not residential charging stations.

22. How can I register and apply for Green Charger card from DEWA?

Through EV Green Charger Card services on DEWA website and DEWA Smart Application. Apply Here

23. What documents are required to register with DEWA?

For Individual, you need to provide your Emirates ID.

For Companies, you also need the company trade licence and letter head from the company requesting to issue Green Charger Card.

24. Can I use my card for more than one vehicle?

Yes, but any use of the card will be charged to the card owner when applicable.

25. I sold my car. What do I need to do to deactivate my Green Charger card?

You need to apply deactivation to your Green Charger card, through “Deactivate EV Green Charger Card on DEWA website and DEWA Smart Application.

Alternately, you can email customercare@dewa.gov.ae, with a copy of your EID for individual and letter head stamped and signed for companies Once the final bill is ready, you will receive an SMS to settle your final bill (If applicable).

26. Are there any costs involved when registering?

Registration is free, however you will be charged replacement cards.

27. Who can register?

Individuals, companies and communities. Anyone who is interested in registering can do so without cost through Green Charger Card services on DEWA website and DEWA Smart Application.

28. Where can I pay my bill?

Through all DEWA payment channels.

29. Can I merge my existing consumption electricity bill with my electric vehicle bill?

At the moment these bills are being kept separate.

30. I closed my DEWA electricity and Water account and I have an excess amount due. Can I transfer the excess amount to my electric vehicle account number and vice versa?

Yes, you can transfer the excess amount to your other account.

31. What should I do if my Green Charger card is lost or damaged, or if I have any problem while charging?

You can do one of the following options:


  • Call our customer care centre on 04 601 9999
  • Use HAYAK service
  • Email customercare@dewa.gov.ae
  • Visit any DEWA Future Customer Happiness Centre

32. What incentives are there for electric vehicle users?

DEWA worked closely with other government entities (Dubai Supreme Council of Energy, RTA, Dubai Municipality, Dubai Police, Dubai Airports, ESMA and Civil Defence) to establish the Green Mobility initiative, which is studying incentives to promote electric vehicles and setting targets for electric and hybrid vehicle procurement for Dubai Government entities. This has resulted in an initial target for electric or hybrid vehicles for Dubai of 10% by 2030. DEWA is now providing free charging for electric vehicle owners registered in the Green Charger initiative from 1 September 2017 to 31 December 2019, and RTA offers to electric vehicle owners free assigned parking, exemption from RTA electric vehicle registration and renewal fees, exemption from Salik’s tag fee, and arranging a special sticker for number plates. For more details, please visit the RTA website.

33. What is the procedure to install an electric vehicle charging station?

For more information on the procedure and the steps to be taken, please contact customer care centre on 04-601 9999, or email: customercare@dewa.gov.ae.