Important Note

Due to the unprecedented weather conditions experienced in the country, and the technical notifications received from some customers, please note that our technical teams are exerting maximum efforts to address the resulting incidents as soon as possible. Thank you for your understanding of what you may encounter in terms of the speed of arrival of our technical teams to the sites and the waiting time to answer your incoming calls. All DEWA services including the technical notifications are available on DEWA Website and Smart App. Your safety is our priority.

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Dubai Electricity & Water Authority

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Our Valued Customers,

Because your happiness is our priority, we would like to inform you that regular maintenance activities are being conducted; therefore our smart services will be temporarily unavailable.

  • For Bill Payment, please use any of our available methods of payment during this period.

  • To activate Electricity/Water (Move-in) during this period, please request the activation through DEWA Customer Care Centre on 04-6019999 or send an email to customercare@dewa.gov.ae.

  • In case of any Electricity/Water technical incidents, please report to us on 991.

  • For other services or inquiries, please contact DEWA Customer Care Centre through email customercare@dewa.gov.ae or on 04-6019999.

We apologize for any inconvenience