CHAT WITH RAMMAS18 July 2018
- Bill Payment
- Activation of Electricity/Water (Move-in)
- Track Requests with login
- DEWA Service Guide
- Customer Happiness Charter
- D33 Eligibility Certificate
- D33 Renewable Energy Certificate
- Attending Technical Notifications – Electricity (Smart Response)
- Attending Technical Notifications – Water (Smart Response)
- Update Tax Information
- Activation of Electricity/Water (Move-in)
- Deactivation of Electricity/Water (Move-out)
- Transfer of Electricity/Water (Move-to)
- Getting Electricity Supply for Tents
- Attending Technical Notifications – Electricity (Smart Response)
- Attending Technical Notifications – Water (Smart Response)
- Smart Living
- Consumption Verification - Electricity/Water
- Compare Multiple Accounts
- My Sustainable Living Programme
- High Water Usage Alert
- Consumption Assessment Tool
- View Bill
- EasyPay
- Bill Payment
- My Bills
- Bill Explanation
- Connections Estimate Payment & Refund
- Manage Collective Billing
- Manage Beneficiary Account List
- Multiple Accounts Payment (Tayseer)
- Refund
- Request for Clearance Certificate
- Change/Update Premise Ownership
- Display Premise Number
- Information Update
- Billing Services Inquiries
- Bill Payment Channels
- Slab Tariff
- Tariff Calculator
- Update Tax Information
- EV Green Charger Initiative
- EV Chargers Types & Instructions
- EV Charging
- EV Account & Charging Card Management
- EV Services' Inquiries
- Track EV Services' Request
- Display EV Green Charger Locations
- Regulatory Framework for EV Charging Infrastructure
- Dubai EV Community Hub
- Consultant & Contractor Listing
- Track Requests with login
- DEWA Service Guide
- Services and Facilities for Senior Citizens & Residents
- Customer Happiness Charter
- Suggestions, Comments & Complaints
- Display Temporary Power Interruptions & Roads Works
- Stay Safe & Powered
- Frequently Asked Questions & Tutorial Videos
- Customer Care Centre Services
- Customer Happiness Centres (Self-Service)
- Scrap Sales – Registration & Update Profile Guide
- Jointer Certification & Testing Services – Registration & Update Profile Guide
- VAT and E-invoicing information
- D33 Industry Friendly Power Policy
- D33 Solar PV Initiative
- D33 Industry Friendly Power Policy FAQs
- International Renewable Certificates (i-RECs)
- Shams Dubai
- Shams Dubai Calculator
- Connection Process
- Safety Guide
- Shams Dubai: Customers & Residents
- Enrolled Solar PV Contractors & Consultants
- Publications & Resources
- D33 Eligibility Certificate
- D33 Renewable Energy Certificate
- Sustainability & Conservation Tips
- Sustainability Reports
- Events & Campaigns
- Noor and Hayat Adventures
- My Sustainable Living Pledge
- Temporary Power Disconnection
- Approval for Private Work (Individual/Business)
- Scrap Sale
- Testing Services
- Jointer Certification for DEWA Projects
- SOQOOR Programme
- Getting Water Connections
- Infrastructure Projects No Objection Certificate
- Builder Enrollment
- Track Applications for Project Owners
- DEWA Service Guide
- ASRA’A Initiative
- MA’LEM DUBAI
- Building No Objection Certificate - Water
- Demolishing Permits - Electricity/Water
- Infrastructure Projects No Objection Certificate
- Al Namoos -Getting electricity service
- Getting Electricity Permits & Connections
- Getting Electricity Fit-Out Connections
- Electricity Network Modification
- Electricity Connection Cost Calculator
- Getting Solar Permits & Connections
- ASRA’A Initiative
- DEWA Generation Projects Document Submission
- Testing Services
- Infrastructure Projects Services
- Solar PV Certification Training
- Jointer Certification for DEWA Projects
- Scrap Sale
- Track Connections Estimate Payment
- Connections Estimate Payment
- Connections Estimate History
- Estimate Payment, History and Refund (for Project Owners)
- Estimate Payment and History (for Friend)
- Harmonic Assessment (Hab-Reeh)
- DRRG Solar PV Consultants & Contractors Enrollment
- Enrolled Solar PV Consultants & Contractors
- Solar PV Equipment Eligibility
- Shams Dubai for Consultants & Contractors
- Shams Dubai Calculator
- Shams Dubai Newsletter Subscription
- Consultant & Contractor Listing
- DEWA Circulars & Regulations
- Regulatory Framework for EV Charging Infrastructure
- Consultants & Contractor Law no. (6) Guide
- List of approved private contractors for substation installation
- Approved list of contractors for private cable laying works
- DEWA Service Guide
- Builder Enrollment
- Builder Enrollment Guide
- Consultants & Contractors Classification
- SOQOOR Programme
- Ownek Initiative
- Technical Publications & Resources
- Major Project Guidelines
- Technical User Manuals
- EHV protective regulations
- Forms
- Green Buildings
- Electricity Installations Regulations
- Safety and Protection Guidelines - Distribution MV Network
- Track Applications for Project Owners
- Frequently Asked Questions & Tutorial Videos
- Scrap Sales – Registration & Update Profile Guide
- Jointer Certification & Testing Services – Registration & Update Profile Guide
- D33 Industry Friendly Power Policy
- D33 Solar PV Initiative
- D33 Industry Friendly Power Policy FAQs
- International Renewable Certificates (i-RECs)
- Frequently Asked Questions & Tutorial Videos
- Supplier Enrolment Guides
- Collaboration Platform Guide
- Company Profile Update Guide
- Update Bank Details Guide
- DEWA Third-Party Code of Conduct
- RFX & Quotation Submission for Contracts Section
- RFX & Quotation Submission for Local Purchase Section
- RFX & Quotation Submission for Turnkey Projects
- Purchase Order Review & Acknowledgment
- Administration of Insurance
- Online Service Entry
- Online Invoice
- Invoice Submission Requirements for Suppliers (LPOs)
- Invoice Submission Requirements for Suppliers (Contract Section)
- Shams Dubai: Suppliers & Manufacturers
- DP - FAT Inspection Submission by Supplier
- TOC Certificate Request Guide
- TOC Certificate Approval Guide
- Custom Duty/MOIAT Exemption Process
- Custom Duty Authority Letter
- VAT and E-invoicing information
- Security E-Pass Manual
- HS code collection Form
- Employee Happiness Program
- DEWA Emiratization Policy
- Talent Acquisition
- Caring for Employees
- Developing Emirati Employees
- The Workplace & Careers
- Candidate Registration
- Our Brand
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- Guinness World Records
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- Annual Statistics
- Partnerships
- Pioneering & Excellence
- Agility
- Customer Happiness Charter
- DEWA's AI-Enabled Customer Services
- Inclusion and Empowerment of People of Determination
- Rights
- Community Initiatives
- Accessibility
- Talent Aquisition and Inclusive Employment
- Encouraging Innovation
- Hamdan Bin Mohammed Programme for Government Services 2025
- Services 360
- Easy-Connect
- Sun Power
- DEWAverse in Metaverse
- Green Future
- Dubai 10X
- Digital DEWA
- Mohammed bin Rashid Al Maktoum Solar Park
- Al Namoos
- Smart Grid
- Shams Dubai
- EV Green Charger Initiative
- Green Dubai
- DEWA Store
- Hydroelectric Power Plant in Hatta
- Al Shera’a Building
- Smart Living
- Green Hydrogen project
- DEWA Space programme ( Space-D )
- Hassyan Seawater Reverse-Osmosis Project
- DEWAverse in Metaverse
- Smart Grid & Applications
- Digital Services
- Rammas
- DEWA Smart App
- Amazon Alexa
- DEWA Cyber Security Awareness
- Circular Economy
- Climate Change
- Al Rayan Mosque
- My Sustainable Living Pledge
- Sustainability Reports
- Ideal Home
- My Sustainable Living Program
- Sustainability & Conservation Tips
- Noor and Hayat Adventures
- World Energy Day
- ENJOY SUSTAINABLE VIBES THIS SUMMER
.ashx?h=479&w=679&la=en&hash=B23BC72BFA705921256DE494ater services according to the highest levels of availability, efficiency, and reliability. We constantly work to adopt the best cyber security solutions to contribute to making Dubai a model for smart cities. Cyber security has become a key requirement for smart cities, especially in this age of the Fourth Industrial Revolution and the widespread use of digital and smart technologies such as the Internet of Things (IoT), and their accompanying risks. We adopt the latest global cyber security standards and are constantly examining all the possibilities and risks that may affect the operational processes or the quality of services. We have preventive measures to manage any potential threats to information security by implementing an effective information security corporate policy based on the highest international standards and practices,” said Al Tayer.</p>
<p>“Extending the scope of the ISO 27001 in information security management to cover all DEWA’s divisions and operations, underlines our commitment to adopting effective and advanced systems to provide the best results, and enhance DEWA’s level of global competitiveness. We realise the importance of immediately dealing with potential security threats that face smart cities. DEWA established the first cyber defence centre to predict threats ahead of time and conduct any required preventive procedures to protect data, by monitoring our services and technical assets around the clock, handling incidents with care, and limiting the effects of potential threats,” added Al Tayer.</p>
<p>DEWA is a pioneer in adopting the best international information security standards. It received the ISO 27001:2005 in 2010. This certificate was later updated to the ISO 27001:2013 in 2014. DEWA has expanded the scope of the certificate to cover 30 locations, 13 sectors, and over 11,000 employees. DEWA is also committed to introducing its employees and teams to the latest security solutions, to tackle different current and future challenges, by enhancing cooperation with the best regional and international information security system organisations.</p>
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