26 August 2019
Dubai Electricity and Water Authority (DEWA) was awarded the ISO 56002: 2019 in Innovation Management, becoming the first organisation in the world to receive this certificate. DEWA also received ISO 30401: 2018 certification in Knowledge Management Systems; becoming the first utility in the world to receive this certification. The new achievement consolidates DEWA’s excellence and global leadership across all its operations and services to its customers and employees
HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, was delighted with DEWA receiving the two ISO certificates in innovation and knowledge management, which consolidates its position among the most distinguished and innovative organisations worldwide and reinforces its role as the one of the key supporter of innovation in Dubai and the UAE. He noted that the two certificates underline DEWA’s commitment to its vision to become a globally leading sustainable innovative corporation.
“At DEWA, we work in line with the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai to achieve the highest standards of excellence in all our areas of work. We are committed to providing a motivating work environment capable of enhancing work mechanisms towards higher levels of creativity and innovation within a comprehensive system that puts excellence and good governance at the forefront of our priorities. This ensures the integration and sustainability of all our programmes, projects, and services to enhance our global competitiveness. We base this on innovation and creativity to continually improve our work systems to provide services at the highest levels of availability, reliability, quality and efficiency,” said Al Tayer.
Marwan Bin Haidar, Executive Vice President of Innovation & the Future at DEWA, noted that DEWA has an integrated innovation management system to bring about a comprehensive improvement in the quality of services provided to customers.
“This remarkable global achievement is yet another significant award that DEWA has obtained. We believe in the pivotal role of innovation in overcoming obstacles and addressing various potential challenges, transforming them into opportunities to develop sustainable services and solutions. We are keen to continuously improve our performance through the development of an innovation management system, to bring about a comprehensive improvement in the quality of services provided to customers,” said Bin Haidar.
DEWA has 5 Knowledge Centres across a number of its branches. These centres depend on innovative and smart knowledge management systems. Employees can borrow and return book and periodicals using self-service kiosks. DEWA Smart Library allows staff to access digital content easily. The online catalogue allows employees to search for books that are available in DEWA knowledge centres.