Dubai Electricity & Water Authority (DEWA) | DEWA wins two awards at the ICMG Global Enterprise and Digital Architecture Excellence Awards 2020

Dubai Electricity and Water Authority (DEWA)’s virtual AI employee Rammas has won two awards at the ICMG Global Enterprise and Digital Architecture Excellence Awards 2020 in the categories of Digital IT - AI Enabled Solution 2020 and Best Digital Architecture in Support Function.

“DEWA adopts innovation, the latest disruptive technologies and the Fourth Industrial Revolution applications to provide smart and digital services. This is in accordance with its strategy to achieve the Dubai 10X initiative, launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to make the Government of Dubai 10 years ahead of other cities; and the National Strategy for Artificial Intelligence 2031 to improve government performance, accelerate the pace of achievements, and to create innovative and productive work environments that ensure high levels of productivity,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

“DEWA provides its services on the website and smart app. This enables customers to complete their transactions anytime and anywhere, saving their time and effort. This makes customers happy and also protects the environment. Rammas supports DEWA’s efforts in providing its services round the clock through several channels and smart platforms. This is according to the highest standards of availability, reliability, and efficiency. We work to reduce the number of visitors and increase smart adoption which has reached 97.49% in 2020,” added Al Tayer.

Rammas provides multiple services by DEWA and answers enquiries in English and Arabic. It is available round the clock on DEWA’s smart app and website, as well as its Facebook page, Amazon’s Alexa, Google Home, robots, and WhatsApp Business platform on 04 601 9999. DEWA is the first government organisation in the UAE to have a verified WhatsApp Business account. Rammas answered more than 4.5 million enquiries since its inception in January 2017 until the end of February 2021, including 248,000 responses through WhatsApp. It completed more than 6,000 bill payment transactions during the same period. DEWA also won the AI Breakthrough Awards 2020 in the Transactional Robotics Innovation category for Rammas.