Statement by Saeed Mohammed Al Tayer on World Happiness Day 2023 | Dubai Electricity and Water Authority.

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19 March 2023

Quote by HE Saeed Mohammed Al Tayer, MD & CEO of DEWA on the International Day of Happiness 2023

Saeed Mohammed Al Tayer. MD & CEO of Dubai Electricity and Water Authority

“Our vision is inspired by the words of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, who said ‘Happiness and positivity in the UAE are a lifestyle, a government commitment and a spirit uniting the UAE community.’ We harness our energies to serve people, promote positivity and happiness in society, in line with the ongoing efforts to make Dubai the smartest and happiest city in the world, and make the UAE the world’s leading nation by its Centennial in 2071. At DEWA, we work to analyse and understand the experiences of stakeholders to consolidate excellence and enhance our proactive capabilities to exceed their expectations. We also aim to raise standards of excellence in government work to reach globally competitive levels and make Dubai number one in all fields,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

“DEWA has adopted a primary goal within its strategy, which is directly concerned with the happiness of stakeholders in addition to providing a smooth and unique experience. Daily, we monitor customer happiness about government services with established work mechanisms to measure live, direct and continuous customer experience. This aims to enhance the happiness of citizens, residents and visitors. We are also keen to achieve the happiness of our employees by providing a motivational and positive work environment in addition to launching many programmes designed to make them happy and meet their needs. The values adopted by DEWA include the happiness of stakeholders, which contributed to the increase in community happiness towards DEWA from 82% in 2013 to 93.02% in 2022. DEWA scored 98% in the Dubai government’s Instant Happiness Index, by Dubai Digital Authority, while the percentage of happiness among employees reached 90%,” added Al Tayer.