DEWA ranked world’s top utility in agility for second year in a row, according to Business Agility Institute

Dubai Electricity and Water Authority (DEWA) has been ranked as the world’s top utility in corporate agility for the second year in a row, according to the Business Agility Institute (BAI), a leading global non-profit organisation that measures corporate agility, maturity and resilience. The achievement underlines DEWA’s global leadership and its ability to compete with major international organisations. DEWA was also ranked Dubai’s foremost government entity in institutional agility, confirming its capacity to adopt and apply agile work concepts and methods with high efficiency. The rating followed a comprehensive evaluation by BAI, which included interviews with senior management and opinion polls covering DEWA employees at various levels.

“DEWA’s achievement of this leading position, for the second consecutive year, reflects our ongoing efforts to consolidate a culture of organisational agility across all divisions, in line with the vision and directives of the wise leadership that places excellence and innovation as top priorities. This global recognition also highlights Dubai’s pioneering role in anticipating the future and adopting international best practices, as well as DEWA’s ability to adapt to rapid change and turn challenges into opportunities that enhance sustainable development,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

“We are committed to building an integrated organisational system based on resilience and the ability to adapt quickly to new developments. This is supported by investment in the latest Fourth Industrial Revolution technologies such as artificial intelligence, advanced analytics and cloud computing, along with our leadership in clean and renewable energy. We are proud that DEWA is a role model in agility, which contributes to enhancing the competitiveness of the UAE and Dubai as a global hub for innovation, sustainability and future shaping,” added Al Tayer.

Evan Leybourn, co-founder of the Business Agility Institute, said: “DEWA’s recognition as a Certified Agile Organisation shows what’s possible when customer centricity and innovation are at the heart of an organisation. To be named the highest rated utility globally and one of the top-rated government agencies in Dubai, for the second year in a row, is more than a milestone – it’s a testament to their vision, resilience and commitment to shaping a better future for their customers and community.”

The assessment concluded that DEWA had made significant strides during a period of global turbulence, successfully navigating challenges by seizing and capitalising on opportunities. Moreover, BAI confirmed that DEWA outperformed global peers of similar size and complexity, reflecting the robustness of its corporate model and the effectiveness of its innovation and transformation-focused policies.