HE Saeed Al Tayer visits DEWA’s stand and other organisations participating in GITEX Global 2025

HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA), visits DEWA’s stand at GITEX Global 2025, which runs until 17 October 2025 at the Dubai World Trade Centre. DEWA’s stand is showcasing more than 30 innovative projects and initiatives that utilise generative artificial intelligence (AI) and advanced technologies. These projects enhance sustainability, improve overall customer experience and achieve the highest levels of customer happiness.

On the first day of GITEX Global, Al Tayer visited the Dubai Government stand, which hosts more than 40 government and private entities. He was briefed by HE Hamad Obaid Al Mansoori, Director General of Digital Dubai, on the latest technologies and Dubai's achievements in digitalising life and strengthening its position among the world’s leading digital cities.

Al Tayer also visited the Dubai Municipality stand, where he was briefed by HE Marwan bin Ghalita, Director General of Dubai Municipality, on several pioneering projects implemented by the Municipality that embody Dubai's vision to adopt innovative digital solutions. These include the Dubai Life and Al Dana projects.

Al Tayer also witnessed the signing of several agreements at DEWA’s stand between Digital DEWA, the digital arm of DEWA, and a number of international technology companies.

DEWA is the first AI native utility

“Our participation in GITEX Global 2025 underscores our commitment to supporting the vision of Dubai’s wise leadership in strengthening the emirate’s competitiveness in the digital economy and sustainable innovation. It reflects our efforts to advance digital transformation across key sectors and consolidate Dubai’s position as a global hub for innovation and future technologies – placing it at the forefront of the world’s most future-ready cities. At DEWA, we are developing sustainable digital infrastructure for the energy and water sectors, harnessing the latest technologies of the Fourth Industrial Revolution. We have charted a strategic road map for DEWA to become the world’s first AI-native utility, integrating artificial intelligence across all our operations and services to boost productivity, enhance efficiency and support innovation and creativity. These efforts are in line with the UAE National Strategy for Artificial Intelligence 2031 and the Dubai Universal Blueprint for Artificial Intelligence,” said Al Tayer.

Interactive experiences

At its stand in Hall 18, DEWA is showcasing innovative digital and interactive projects, initiatives and experiences that leverage the latest AI applications, as well as the use of virtual and augmented reality in the energy and water sectors. Highlights include a virtual reality experience of the communication ground station at DEWA’s Research and Development Centre, allowing visitors to explore its capabilities in satellite communications, operations and data retrieval. The exhibit also features a display of DEWA’s two nanosatellites, DEWA-SAT 1 and DEWA-SAT 2. Visitors can also take a virtual trip to the Mohammed bin Rashid Al Maktoum Solar Park, the world’s largest single-site solar park. Additionally, DEWA is also presenting augmented reality applications designed to enhance learning and training environments for employees and DEWA Academy students through advanced interactive content that promotes safety awareness and improves performance efficiency.

Developing work environment and customer experience

DEWA is also presenting innovative digital solutions that highlight its leadership in employing AI technologies to enhance both the work environment and customer experience. These include DEWA’s smart app, an interactive digital platform offering advanced user-centric services and features. Through the app, customers can access Rammas for You, DEWA’s GPT-powered virtual employee that responds instantly to inquiries in Arabic and English across multiple channels. In addition, the app integrates NotebookLM technology, which transforms DEWA’s press releases into podcasts, enhancing communication with the public in an innovative way. The stand is also showcasing Smart Office, the next-gen mobile platform from Moro Hub, powered by advanced AI. It delivers auto-generated meeting summaries, smart task prioritisation and mobile approvals to boost efficiency and reduce paper use. Fully customisable and secure, it integrates seamlessly into existing workflows, driving a smarter, more sustainable workplace. Visitors can also explore DEWA’s use of robots in its Knowledge Centres, where voice-activated search and guided navigation enhance both digital and learning experiences. The exhibit includes the four-legged robot ‘Spot’.

Innovative solutions to enhance efficiency

DEWA’s platform is also highlighting its latest digital solutions that enhance the efficiency of networks and improve supply reliability, including the Distribution Network Smart Centre. Visitors can get insights into DEWA’s Plant Intelligent Controller, a major step in operational efficiency that helps reduce fuel consumption and emissions, as well as other innovative projects to enhance efficiency.

Digital DEWA Solutions

Digital DEWA, the digital arm of DEWA, is showcasing – through its subsidiaries Moro Hub, InfraX and DigitalX – integrated solutions that support a sustainable digital transformation. Moro is presenting the latest AI video analytics solutions through its integrated security systems platform. It is also highlighting its green data centres and cloud services – global models of sustainability – powered entirely by renewable energy, particularly solar, and managed by AI to support advanced applications and smart automation. InfraX is presenting its managed networking and Internet of Things (IoT) solutions while DigitalX is shining the spotlight on its advanced event management solutions.

Draws and prizes

At GITEX, DEWA is offering visitors a chance to win instant prizes through interactive activities on its platform. Moreover, customers who used DEWA’s digital services between 1 August and 30 September are automatically eligible to participate in the annual ‘GITEX Exhibition Competition’, where they stand to win valuable prizes.