Getting Electricity Supply for Tents

This service consists in providing temporary electricity supply to UAE nationals for mourning, weddings.

Service Category & Type

• Social

Customer Segment

Electricity/ Water Supply Customers (Consumers)

• Individual (Local)

Service Integrations

• N/A

Service Partners

• RTA
• Directorate General of Civil Defense
• Community Development Authority (CDA) (Al Khaleej Tents)

Package

• N/A

Service Limitations

• N/A

Notes

• Period of temporary supply should not exceed 3 days for mourning and 7 days for Weddings.
• In case of a wedding, customer must apply at least 4 days before the wedding.
• For mourning. All above steps will be handled by service provider
• Service fees amount for weddings are non-refundable.

For Wedding:

• Customer Account
• Customer information (Contact or authorized person)
• Number of days
• Contractor contact information and required load details.
• Service Provided Location

For Mourning:

• All above steps will be handled by service provider (Tent contractor)

• Apply for the request.
• Pay the charges after technical team visit the site (For Weddings only).
• Lay the cable and activate the service.

• Electricity supply for mourning is free of charge.
• Service fee (for weddings) will depend on:
• Cable size and length
• Number of days
• Consumption load

• 24/7 through DEWA website (www.dewa.gov.ae) and DEWA Smart App
• Customer Care Centre call (991)

• 4 hours for mourning cases
• One Day before the Event (wedding)

Time required to deliver this service:

Wedding:

• One day before the event 

    (If Application submitted 3 days before and estimated cost is paid).

Mourning:

• Within 4 hours (LV Cable to be laid)

    (Free of Cost for 3 days for one tent)

How can I submit an application?

DEWA offers different channels to submit an application:

• DEWA’s smart app

• DEWA’s website (Go to ‘Services’ then ‘Smart Response’)

• DEWA’s emergency number 991 

How can I track an application?

You can track your application by using one of the below channels:

• DEWA’s smart app

• DEWA’s website (Go to ‘Services’ then ‘Smart Response’) or (from ‘Help & Support’ tab then ‘’Smart Response’)

• DEWA’s emergency number 991

Can I avail Electricity for more than three days in case of supplies for Mourning?

Electricity for Mourning is free of cost for 3 days. After that standard charges may apply.

Mode of Payment in case applicant need to pay for Services.

Please note that Electricity Supplies for Mourning Tent is Free of Cost for 3 days.

For payment for Wedding, it is advisable to debit the charges to applicant’s DEWA Customer Account Number.

How can I Make application for tents in case of Mourning?

You can contact Govt initiative channel and all other arrangements for Mourning case tents will be done by respective department and Tent Providers.

Are there any NOCs required to submit to DEWA before getting electricity supplies?

There are different reasons to Submit NOCs to DEWA before getting Electricity Supplies release:

• Civil Defense NOC in case supplies required for tents.

• RTA NOC is required if there is Road Crossing is required while LV Cable Laying

Are there any reasons where delay may happen in getting electricity supplies released?

DEWA has a standard stipulated time frame for electricity services based on the events, but there are chances for delay in getting electricity supplies for tents if below conditions are not fulfilled by applicants or by the representative of applicants:

• If the location of tent is not finalised at the time of first visit of DEWA staff

• If the customer side / supplies side arrangement is not done by tent services company or by applicants

• If Civil Defense and/or RTA NOC is required and not submitted on time.

• If no representative available from applicant side while releasing electricity supplies

• In case of wedding event, if estimated cost for service and consumption is not paid on time.

• If safety standards are not maintained by applicants or Tents Service Provider.

What comprises of Estimated cost for getting Electricity Supplies?

Electricity Supplies for Mourning is Free of Cost. For other events, cost calculations depend on below:

• Service Charges – fixed based on load applied

• Energy Consumptions charges depends on the days of electricity supplies required

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