This service activates electricity and water for new premises.
Service Category & Type
Electricity/ Water Supply customers (Consumers)
Service Package: Move In to New Premise Service
*Small meters: Small Meters are directly connected electrical energy meters for measuring Electrical energy of smaller current ratings. These meters consist of Single Phase and Three Phase directly connected Meters
*Large meters: Large Meters are Electricity Energy Meters for measuring Electrical energy of higher current ratings. These meters consists of two types:
** “Thukher” Card for Senior Citizens aged 60 and above (issued by Community Development Authority) includes privileges and access to services and facilities in Dubai
** “Sanad” Card for People of Determination (issued by Community Development Authority) includes privileges and access to a package of services and facilities in Dubai
This service presents different customer journeys based on specific scenarios:
1. What is One Step Move-in?
Upon issuance of your Ejari from any of the 800+ Real Estate management companies and Dubai Land Department authorized offices, your data automatically get transferred to the DEWA system and DEWA creates your account (DEWA Move in).
2. Do I need to request separately for DEWA Move in at Real Estate management companies and Dubai Land Department authorized offices?
Real Estate management companies and Dubai Land Department authorized offices
No, you are not required to request separately for DEWA Move in at Real Estate management companies and Dubai Land Department authorized offices.
3. Do I need to submit any documents for DEWA Move in at Real Estate management companies and Dubai Land Department authorized offices ?
No, you are not required to submit any documents for DEWA Move in at Real Estate management companies and Dubai Land Department authorized offices.
4. Do I need to submit DEWA payment receipt to Real Estate management companies and Dubai Land Department authorized offices for issuance of Ejari?
No, you are not required to submit DEWA payment receipt to Real Estate management companies and Dubai Land Department authorized offices for issuance of Ejari. You only need to provide your DEWA 9 digit premises number (displayed on the door of each premises)
5. How I will know that DEWA has created my Move in?
When you get your Ejari, you will immediately receive an SMS and Welcome email from DEWA with your DEWA account details.
6. How I can pay DEWA Security Deposit?
The Welcome email that you receive from DEWA includes a link for payment of Security Deposit. By clicking on the link, you can pay DEWA Security Deposit online. Alternatively, you can pay DEWA Security Deposit through any DEWA payment channel.
7. If I do not receive Welcome email from DEWA, how can I make Move in?
If you do not receive a Welcome email from DEWA due to not entering your correct email ID by Property Management Company, you can apply online on DEWA Website / DEWA Smart App.
8. Do I need to enter Ejari number while applying online at DEWA Website / DEWA Smart App?
Yes, you will be required to enter Ejari number at the time of applying for DEWA Move in at DEWA Website / DEWA Smart App.
9. How will Ejari number help me in DEWA Move in at DEWA Website / DEWA Smart App?
If you enter a valid Ejari number, you will not be required to submit any documents.
10. Do I need to submit Ejari for DEWA Move-in Service?
Yes, all customers (Tenants only) will be required to submit Ejari for DEWA Move-in service.
11. Do I need to submit both Tenancy Contract and Ejari for DEWA Move in?
No, you are required to submit Ejari only which will replace the traditional tenancy contract, for DEWA Move in.
12. Can I get my Ejari at the time of getting my tenancy contract from any of the 800 Property Management Companies?
Yes, you will get your Ejari at the time of getting your tenancy contract from any of the 800 Property Management Companies.
EJARI ‘attestation’ fees, ‘security deposit’ fee and supply activation fee for electricity and water services
13. How much is the fee that I need to DEWA for activation of Electricity & Water?
Refundable security deposit for electricity and water connections - AED 2,000 (for apartments) / AED 4,000 (for villas), in addition to supply activation fees - AED 130 to be paid to DEWA through any payment channel.
14. Is there any discount for Thukher and Sanad cardholders on activation charges?
Thukher and Sanad cardholders are entitled to a 50% discount on Activation charges
Dubai Electricity and Water Authority (DEWA) is committed to protecting the rights of the users of its website, and keeping data and information secure. We have created this privacy and security statement to explain the current information management practices on our websites.
Information Collection and Usage:
DEWA does not collect any personal information about you when you visit its website, unless specified, or you choose to provide this information to us. However, upon your visit, the following information is automatically collected and stored:
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