Dubai Electricity and Water Authority (DEWA) | Request for Activation of Electricity/ Water (Move-in)

Request for Activation of Electricity/ Water (Move-in)

Service Description

This service activates electricity and water for new premises.

Service Category & Type

  • Subsidiary
  • Procedural

Customer Segment

Electricity/ Water Supply customers (Consumers)

  • Government/ Semi Government
  • Business
  • Individual (Local)
  • Individual (Expat)

Service Integrations

  • Integration with RERA for Tenancy contract registration.
  • Integration with Smart Dubai for online payment.

Service Partners

  • Real Estate Regulatory Authority (RERA) - (Dubai Land Department)
  • Real Estate Management Companies

Package

Service Package: Move In to New Premise Service

  • Issuance of Tenancy Contract (EJARI)
  • Activation of Electricity/Water (Move-In)

Service Limitations

  • N/A

Notes

  • In case supply is not activated within 15 hours after security deposit payment, please call Customer Care Centre on 04-601 9999 to assist you.
  • All landlords must pay security deposit for premises under maintenance.
  • UAE National landlords must provide DEWA with an Undertaking letter for the main meters only to take responsibility of monthly dues.

Service Requirements

The key requirement is a security deposit

  • AED 2,000 for a Flat (Residential Premises)
  • AED 4,000 for a Villa (Residential Premises)
  • For non-residential premises, the security deposit is calculated based on the premise’s consumption.
  • Valid EJARI Number (for tenants).
  • Title deed (for owners).
  • Trade license for Non-Department of Economic Development Customer only (for commercial and industrial customers)
  • Passport Image/Emirates ID NO. for (GCC Nationals/Investors)

Service Steps & Procedures

  • For Tenants outside Free Zones areas - Upon completing EJARI you will receive Email and SMS from DEWA with a Contract Account Number and Security Deposit amount to be paid.
  • For Tenants within Free Zones areas - Tenants Moving-in to the premises which are in the Free Zones and exempt from Ejari apply via Dewa Website (www.dewa.gov.ae)/DEWA App and pay Security Deposit.
  • Submitting request for owners Move-in via Dewa Website (www.dewa.gov.ae)/ DEWA App.
  • Getting a Notification Number for tracking of request.
  • Paying security deposit and activation fees.
  • Connecting the electricity and water supply within 15 working hours.

Service Fees

Activation Charges:

  • AED 100 for connecting electricity and water (small meters).
  • AED 300 for connecting Electricity and water meters (large meters).
  • AED 10 for registration.
  • AED 10 for knowledge fee.
  • AED 10 for innovation fee.
  • Vat will be charged as applicable.

Security Deposit:

  • AED 2,000 for a Flat (Residential Premises).
  • AED 4,000 for a villa (Residential Premises).

Service Channels

  • Customer Happiness Centres (Self-Service)
  • 24/7 though DEWA website (www.dewa.gov.ae) and DEWA Smart App
  • Real Estate management companies and Dubai Land Department authorized offices upon Ejari activation (through Government integration between DEWA and Land Department).
  • Dubai Now
  • DEWA Customer Care Centre (through Interactive Voice Response)

Service Delivery Time

  • Water and electricity supply is connected within 15 hours of payment of the security deposit.

Privacy & Security Policy

Dubai Electricity and Water Authority (DEWA) is committed to protecting the rights of the users of its website, and keeping data and information secure. We have created this privacy and security statement to explain the current information management practices on our websites.

Information Collection and Usage:

DEWA does not collect any personal information about you when you visit its website, unless specified, or you choose to provide this information to us. However, upon your visit, the following information is automatically collected and stored:

  • The IP address from which you access the Internet and the date and time of your visit to our website.
  • The pages you visit (recorded by the text and graphics files that compose the page)
  • DEWA use this information solely for statistical and monitoring purposes and to help us identify which services are most or least interesting to our visitors, as well identifying website performance.

We may use third party tools or software for conducting statistical analysis. However, only certain pieces of aggregated, non-personal information, such as the number of users who accessed our website or most visited pages, are collected. Such information does not identify you individually.

DEWA keeps all collected information confidential except where disclosure is enforced or required by law, or as part of requirement to protect the rights or properties of DEWA.

Security of Transactions:

Please be assured that this site has security measures in place to protect the information you provide us. We use encryption methods to protect all information, which is deemed to be sensitive, or any other data that should remain secure to meet DEWA’s, federal, or local legal requirements.

Links to third-party websites:

DEWA's website may provide links to other web sites. However we are not responsible for the accuracy of the contents of these sites or their mechanisms for information collection and usage.

If you connect to any other site through DEWA’s website, you need to read its Security & Privacy Policy to determine its practices related to information collection and usage.

Security & Privacy Policy Changes:

DEWA reserves the right to change this Security & Privacy Policy at any time. The amended version of the Security & Privacy Policy will be always published only on DEWA's website.

Privacy intrusion:

If you doubt that your privacy is being compromised, follow these steps immdediately:

    1. Close all browsers
    2. Change your password immediately
    3. Inform us by email on customercare@dewa.gov.ae or phone on +971-4-601-9999.

What are Cookies?

Cookies are small text files that are stored in your device when you visit a website. DEWA uses cookies to improve your overall website experience.

How does DEWA use Cookies?

DEWA’s website cookies store website preferences like preferred language, font-size, or specific version (e.g. high-contrast). Once your preferences are set, you do not need to specify them again for DEWA’s site. DEWA also uses cookies for parts of the website that require registration to access content.

DEWA is committed to the protection of its customers’ private information and does not track individual users or their identity.  DEWA only accesses the system information of the device, the website is being viewed on, to gain useful knowledge about how it is used. The collected information is used solely for statistical and monitoring purposes to help DEWA improve the user experience of the services and to identify the performance of DEWA’s services.

3rd Party Cookies:

DEWA also uses 3rd party tools or software, such as Google Analytics, to track web statistics. In this case, Google will place a 3rd party cookie on your computer. This is also the case with Google Maps across the site.

Any information collected by way of these cookies will be stored and managed by DEWA as per the approved DEWA Website and Mobile App Privacy Policy. If you don’t wish to store cookies for DEWA’s website, you can modify your browser so that it notifies you when cookies are sent, disable the cookies collection feature, or delete cookies that have already been set.


Disclaimer:

DEWA is not responsible for any technical, hardware or software failures of any kind; lost or unavailable network connections; incomplete, garbled or delayed transmissions. It assumes no liability for any direct, indirect, incidental, punitive, consequential or psychological damages as a result of visiting or using its Website or loss of services, income or welfare resulting from any virus that may infect computer equipment used to access its sites. Under no circumstances will DEWA be liable for any damages or injury that result from the use of the materials on this site and the user shall indemnify DEWA from and against all liabilities resulting from the user's failure to observe these terms and conditions. DEWA does not warrant that information currently accessible is up-to-date.


Frequently Asked Questions

1. What is One Step Move-in? 

Upon issuance of your Ejari from any of the 800 Property Management Companies / RERA approved centres, your data automatically get transferred to the DEWA system and DEWA creates your account (DEWA Move in).

2. Do I need to request separately for DEWA Move in at Property Management Company / RERA approved centres? 

No, you are not required to request separately for DEWA Move in at Property Management Company / RERA approved centres.

3. Do I need to submit any documents for DEWA Move in at Property Management Company / RERA approved centres? 

No, you are not required to submit any documents for DEWA Move in at Property Management Company / RERA approved centres. 

4. Do I need to submit DEWA payment receipt to Property Management Company / RERA approved Typing Centre for issuance of Ejari?

No, you are not required to submit DEWA payment receipt to Property Management Company / RERA approved Typing Centre for issuance of Ejari. You only need to provide your DEWA 9 digit premises number (displayed on the door of each premises)

5. How I will know that DEWA has created my Move in? 

When you get your Ejari, you will immediately receive an SMS and Welcome email from DEWA with your DEWA account details. 

6. How I can pay DEWA Security Deposit? 

The Welcome email that you receive from DEWA includes a link for payment of Security Deposit. By clicking on the link, you can pay DEWA Security Deposit online. Alternatively, you can pay DEWA Security Deposit through any DEWA payment channel.
 
7. If I do not receive Welcome email from DEWA, how can I make Move in?

If you do not receive a Welcome email from DEWA due to not entering your correct email ID by Property Management Company, you can apply online on DEWA Website / DEWA Smart App.
 
8. Do I need to enter Ejari number while applying online at DEWA Website / DEWA Smart App?

Yes, effective July 01, 2017 you will be required to enter Ejari number at the time of applying for DEWA Move in at DEWA Website / DEWA Smart App.

9. How will Ejari number help me in DEWA Move in at DEWA Website / DEWA Smart App?

If you enter a valid Ejari number, you will not be required to submit any documents.

10. Do I need to submit Ejari for DEWA Move-in Service?

Yes, effective July 01, 2017 all customers (Tenants only) will be required to submit Ejari for DEWA Move-in service.

11. Do I need to submit both Tenancy Contract and Ejari for DEWA Move in? 

No, you are required to submit Ejari only which will replace the traditional tenancy contract, for DEWA Move in. 

12. Can I get my Ejari at the time of getting my tenancy contract from any of the 800 Property Management Companies? 

Yes, you will get your Ejari at the time of getting your tenancy contract from any of the 800 Property Management Companies

EJARI ‘attestation’ fees, ‘security deposit’ fee and supply activation fee for electricity and water services:

13. How much is the fee for getting the Ejari?

- Ejari issuance - AED 170 to be paid to RERA through any of the authorised property management companies / RERA approved centres

- Service Charge - AED 40 to be paid for Ejari issuance to authorized property management companies /AED 45 to RERA approved centres

14. What should I do, if the charges demanded by authorized property management companies / RERA approved centres is more than the above?

In instances when customers notice extra charge(s) from any property management company / RERA approved centres, kindly notify Dubai Land Department +971 800 4488 – for corrective measures to be accordingly taken.

15. How much is the fee that I need to DEWA for activation of Electricity & Water?

Refundable security deposit for electricity and water connections - AED 2,000 (for apartments) / AED 4,000 (for villas), in addition to supply activation fees - AED 130 to be paid to DEWA through any payment channel.

16. Is there any discount for Thukher and Sanad cardholders on activation charges?

Thukher and Sanad cardholders are entitled to a 50% discount on Activation charges