Customer Care Centre Services

Customer Services & Inquiries Call (04-6019999):

Register suggestions, comments, or complaints
Receive bill copy through Email
Inquiry about outstanding bills and last payment amounts.
Consumption Verification - Electricity/Water
Billing services

As part of our commitment to digital transformation, DEWA continues to enhance its efforts to empower customers to complete their transactions easily and seamlessly through its Customer Care Centre that provides cutting-edge services using AI and state-of-the-art infrastructure. We prioritise responding to calls from People of Determination and senior citizens to proactively meet all their needs.

Customers can apply for the following services directly through the
Interactive Voice Response (IVR) (04-6019999):

Activation of Electricity/Water (Move In)
Deactivation of Electricity/Water (Move Out) / Transfer of Electricity/Water (Move To)
EasyPay
Clearance Certificate
Security Deposit and Credit Refund Services
EV Account & Charging Card Management
Smart Living Dashboard

Customers can Inquire About:

Updating customer Information
Outstanding bill and last payment amounts
Consumption Verification - Electricity/Water
Activation of Electricity/Water (Move-in)
De-activation of Electricity/Water (Move-out)
Transfer of Electricity/Water (Move-to)
EV Account & Charging Card Management
Getting Solar Connections
Billing services
Slab Tariff
Changing customer category and premises.
Security Deposit and Credit Refund Services
General inquiries

Emergency / Electricity & Water Technical Notifications Call (991):

Attending Technical Notifications - Electricity/Water

Email Customer Care Centre at customercare@dewa.gov.ae 24/7 to inquire about and apply for the following services:

Update Customer Information
Register suggestions, comments, or complaints
Inquiry about Outstanding Bill and Last Payment Amount.
Consumption Verification - Electricity/Water
Activation of Electricity / Water (Move-in)
De-activation of Electricity / Water (Move-out)
Transfer of Electricity / Water (Move-to)
Electric Vehicle Green Charger services
Getting Solar Connections (inquiry only)
Billing services
Slab Tariff
Change Customer Category and premise type
Security Deposit and Credit Refund Services (only inquire)
General Inquiries

You can also inquire about DEWA services at the Customer Care Centre 24/7 via:

Verified WhatsApp number (04-6019999) empowered by AI through “Rammas”, DEWA’s virtual employee
“ Hayak ” Service (Text and Video Chat)
“Ash’ir”, a live video chat service using sign language for People of Determination with hearing disability.

Customer Care Centre Services