Payment Locations

Customer Care Center

DEWA has launched a round-the-clock contact center to serve you even better. You can call us at anytime of the day on the following number: +971-4-601-9999.

For Technical Incident

In case of an Electricity / Water Technical incident, please use Smart Response or call us on 991 round the clock.

Customer Happiness Centers

Our main Customer Happiness Center is located near the Wafi Mall in Dubai. View our list of all our Customer happiness centers, with working hours.

DEWA Technical Centers

For Technical Discussion, please use Technical Discussion Support.

For Electricity technical inquiries, you may visit Al Hudaibah center - Email: dp.enquiries@dewa.gov.ae - Phone: +971-4-322-9999 from 8:00AM to 2:00PM.
For Water technical inquiries, you may visit DEWA Al Quoz Sustainable Building.
For Infrastructure NOC inquiries, you may also visit Warsaw Complex.

Fax

You can communicate via Fax round the clock, anytime of the day on the following number +971-4-601-9995.

Email

You can communicate via Email round the clock, anytime of the day at customercare@dewa.gov.ae. We will respond to your query within 24 hours.

Mail Address

If you want to send us any document, you can mail it to us on our mailing address: Dubai Electricity And Water Authority P.O. Box 564, Dubai, U.A.E

You can communicate via WhatsApp, anytime of the day on the following number +971-4-601-9995

Hayyak

Talk with a DEWA agent using Live video chat to inquire about services and bills.

DEWA Head Office

Our head office is located near the Wafi Mall in Dubai.

DEWA Academy

Our academy is located at Al Hudaiba, Street 7, Gate 14, Opposite to Umar Bin Al Khattab Mosque - Phone : +97143220111 - Email: academy.students@dewa.gov.ae

Payment Locations

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