Dubai Electricity and Water Authority (DEWA) | Getting Water Connections

Getting Water Connections

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Service Description

This service enables enrolled contractors and consultants to obtain water connections to the various projects and buildings.

Service Category & Type

  • Subsidiary
  • Procedural

Customer Segment

Infrastructure & Network Direct Customers:

  • Contractors
  • Consultants

Service Integrations

  • Building NOC Service - Water

Service Partners

  • RTA

Package

  • N/A

Service Limitations

  • Cost Estimate is valid for one year from the date of issuance

Notes

  • The system will generate a unique application number (W-xxxxxx)
  • This reference number can be used to track the progress of your request online
  • Security Deposit & outstanding amount have to be paid separately to enable us to release water supply

Service Requirements

  • Proposed location of meters and sub-meters
  • Layout Drawing (i.e. floor plan indicating plumbing system)
  • Water storage tank details (i.e. drawing inlet level, capacity, location)
  • Green Building Regulation Implementation Documents (.pdf format only)
  • Premise Details Sheet (.xls/.doc format)
  • Meters Requirements Details (.xls/.doc Format)
  • Total calculation for water consumption, as per building code and accommodation (pdf format)
  • Site Plan (.pdf Format)

Service Steps & Procedures

  • Enter owner ID (Emirates ID) & Contractor Trade license number used earlier for owner registration in DEWA then click on Search
  • Select the owner to create the application
  • Choose the type of connection (Permanent/ Temporary)
  • Search the DEWA approved building NOC, related to your project
  • Fill all the mandatory fields and attached the required documents based on the type of connection
  • DEWA will visit the site and issue the Cost Estimate
  • Pay through any DEWA approved payment channel
  • After payment, site readiness and NOC clearances, the water meter will be connected within:
    • Small meter connection 3 days
    • Large meter connection 5 days

Service Fees

  • Depend on daily water requirements, materials, pipes and any fittings

Service Channels

Service Delivery Time

  • Small meter connection 3 days
  • Large meter connection 5 days

Privacy & Security Policy

Dubai Electricity and Water Authority (DEWA) is committed to protecting the rights of the users of its website, and keeping data and information secure. We have created this privacy and security statement to explain the current information management practices on our websites.

Information Collection and Usage:

DEWA does not collect any personal information about you when you visit its website, unless specified, or you choose to provide this information to us. However, upon your visit, the following information is automatically collected and stored:

  • The IP address from which you access the Internet and the date and time of your visit to our website.
  • The pages you visit (recorded by the text and graphics files that compose the page)
  • DEWA use this information solely for statistical and monitoring purposes and to help us identify which services are most or least interesting to our visitors, as well identifying website performance.

We may use third party tools or software for conducting statistical analysis. However, only certain pieces of aggregated, non-personal information, such as the number of users who accessed our website or most visited pages, are collected. Such information does not identify you individually.

DEWA keeps all collected information confidential except where disclosure is enforced or required by law, or as part of requirement to protect the rights or properties of DEWA.

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Please be assured that this site has security measures in place to protect the information you provide us. We use encryption methods to protect all information, which is deemed to be sensitive, or any other data that should remain secure to meet DEWA’s, federal, or local legal requirements.

Links to third-party websites:

DEWA's website may provide links to other web sites. However we are not responsible for the accuracy of the contents of these sites or their mechanisms for information collection and usage.

If you connect to any other site through DEWA’s website, you need to read its Security & Privacy Policy to determine its practices related to information collection and usage.

Security & Privacy Policy Changes:

DEWA reserves the right to change this Security & Privacy Policy at any time. The amended version of the Security & Privacy Policy will be always published only on DEWA's website.

Privacy intrusion:

If you doubt that your privacy is being compromised, follow these steps immdediately:

    1. Close all browsers
    2. Change your password immediately
    3. Inform us by email on customercare@dewa.gov.ae or phone on +971-4-601-9999.

What are Cookies?

Cookies are small text files that are stored in your device when you visit a website. DEWA uses cookies to improve your overall website experience.

How does DEWA use Cookies?

DEWA’s website cookies store website preferences like preferred language, font-size, or specific version (e.g. high-contrast). Once your preferences are set, you do not need to specify them again for DEWA’s site. DEWA also uses cookies for parts of the website that require registration to access content.

DEWA is committed to the protection of its customers’ private information and does not track individual users or their identity.  DEWA only accesses the system information of the device, the website is being viewed on, to gain useful knowledge about how it is used. The collected information is used solely for statistical and monitoring purposes to help DEWA improve the user experience of the services and to identify the performance of DEWA’s services.

3rd Party Cookies:

DEWA also uses 3rd party tools or software, such as Google Analytics, to track web statistics. In this case, Google will place a 3rd party cookie on your computer. This is also the case with Google Maps across the site.

Any information collected by way of these cookies will be stored and managed by DEWA as per the approved DEWA Website and Mobile App Privacy Policy. If you don’t wish to store cookies for DEWA’s website, you can modify your browser so that it notifies you when cookies are sent, disable the cookies collection feature, or delete cookies that have already been set.


Disclaimer:

DEWA is not responsible for any technical, hardware or software failures of any kind; lost or unavailable network connections; incomplete, garbled or delayed transmissions. It assumes no liability for any direct, indirect, incidental, punitive, consequential or psychological damages as a result of visiting or using its Website or loss of services, income or welfare resulting from any virus that may infect computer equipment used to access its sites. Under no circumstances will DEWA be liable for any damages or injury that result from the use of the materials on this site and the user shall indemnify DEWA from and against all liabilities resulting from the user's failure to observe these terms and conditions. DEWA does not warrant that information currently accessible is up-to-date.