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Al Namoos
AL NAMOOS ultra-fast 2 Steps 5 Days Connection service continues to be available on all DEWA's online platforms 24/7
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D33 Industry Friendly Power Policy
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We’ll resolve your complaint and respond to your suggestions and comments within 3 working days.
Dubai Government Unified Suggestions Portal

Your Voice Matters

By sharing your suggestions, comments, and complaints we can continuously improve our services

Latest News

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01 Nov 2025
DEWA Weekly Digest
HE Saeed Mohammed Al Tayer honours DEWA’s strategic partners, DEWA ranked world’s top utility in agility for second year in a row, according to Business Agility Institute, HE Saeed Mohammed Al Tayer meets Majid Al Futtaim Chairman to strengthen renewable energy and sustainability co-operation, HE Saeed Al Tayer and Veolia’s Water Tech Zone CEO discuss co-operation in water innovation and sustainability.
10 Nov 2025
DEWA increases 2030 capacity target of Mohammed bin Rashid Al Maktoum Solar Park by 60%
A recent report by the International Renewable Energy Agency, in collaboration with the COP30 Brazilian Presidency and the Global Renewables Alliance, revealed that global renewable energy capacity surged to a record 582 gigawatts (GW) in 2024, including 452GW from solar. These achievements are a strong push towards achieving the UAE Consensus target set during COP28 in Dubai, which calls for tripling renewables to 11.2 terawatts (TW) by 2030. This remarkable progress shows that the world is moving steadily towards the targeted goals and needs to continue this positive momentum by adding 1,122GW annually to achieve these global climate ambitions.
08 Nov 2025
DEWA urges customers to take precautions to avoid power disruptions during rainy season
Dubai Electricity and Water Authority (DEWA) has urged customers to take preventive measures to ensure uninterrupted electricity supply and avoid internal faults during the rainy season. DEWA emphasised that following its guidelines can help prevent issues caused by water seeping into electrical wiring or panels. This awareness campaign is part of DEWA’s efforts to uphold the highest standards of service reliability and efficiency, while also enhancing customer safety and preparedness during changing weather conditions.
04 Nov 2025
DEWA invites proposals for 7th phase of the Mohammed bin Rashid Al Maktoum Solar Park
Dubai Electricity and Water Authority (DEWA) has invited qualified companies and consortiums to submit proposals for the seventh phase of the Mohammed bin Rashid Al Maktoum Solar Park. This phase will add 2,000 megawatts (MW) from photovoltaic solar panels and include a 1,400MW battery storage system with a six-hour capacity, providing a total storage capacity of 8,400 megawatt-hours. This makes it one of the world’s largest solar-plus-storage projects.
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HE Saeed Mohammed Al Tayer honours DEWA’s strategic partners, DEWA ranked world’s top utility in agility for second year in a row, according to Business Agility Institute, HE Saeed Mohammed Al Tayer meets Majid Al Futtaim Chairman to strengthen renewable energy and sustainability co-operation, HE Saeed Al Tayer and Veolia’s Water Tech Zone CEO discuss co-operation in water innovation and sustainability.

Initiatives

Based on DEWA strategic directions and voice of customer DEWA launched various initiatives as follows:

D33 Industry Friendly Power Policy

Building on Dubai Economic Agenda D33 which aims to propel Dubai’s economic growth and solidify its position among the top global cities,

A Leading Hub for the Metaverse

DEWA is the 1st local government entity to launch its DEWAverse platform using the Metaverse technology.

Consumption Assessment Tool

A smart tool to help you assess your electricity and water consumption to gain a better understanding of your home consumption pattern and make smart decisions.

Dubai EV Community Hub

This website centralises the latest information regarding electric vehicles in Dubai.

Smart Grid

The Smart Grid programme, an investment of D 7 billion, offers advanced automated decision-making features across DEWA’s electricity and water network.

Smart Living

The new “Smart Living” initiative helps customers to monitor and conserve their consumption easily and make smart decisions for a happier life.

Amazon Alexa

In line with its efforts to improve its digital experience, DEWA is the first government utility in the world to provide its smart services on Amazon’s Alexa in Arabic.

Inclusion and Empowerment of People of Determination

DEWA has launched leading initiatives to empower People of Determination, through targeted strategies, achieving the goals of UAE policy for POD Empowerment.

MBR Solar Park

MBR Solar Park is the largest single-site solar park in the world, with a planned capacity of 1,000MW by 2020, and 5,000MW by 2030.

Dubai 10X

DEWA adopts 10X initiative to deliver a new utility experience for Dubai and the world, focusing on four pillars: Solar Energy, Energy Storage, Artificial Intelligence and Digital services.

SOQOOR Program

SOQOOR Program is a performance-based recognition award program for a specific segment of DEWA Customers (Contractors and Consultants performing non-DEWA projects) for other project owners, aiming at enhancing the quality of applications’ submission and site operations on DEWA level.

Al Namoos

This service provides electricity connections in just one-step within 5 days, with no connection charges for commercial and industrial projects up to 150 kW.

Digital DEWA

The world’s first digital utility utilizing autonomous systems for renewable-energy, storage, expansion in Artificial Intelligence adoption and providing exceptional digital services.

Shams Dubai

DEWA’s first smart initiative to connect solar energy to buildings, part of the Distributed Renewable Resources Generation programme.

EV Green Charger

EV Green Charger is a DEWA pioneering initiative to establish the infrastructure and build electric vehicle charging stations.

Smart Applications

Smart Applications provide through Smart Meters and Grids various benefits to DEWA customers, including live and detailed reading (both current and historical).

Green Dubai

Green Dubai is DEWA’s initiative to empower customers to make sustainable choices for a greener planet.

DEWA Store

DEWA Store is the first of its kind among government entities, providing exclusive offers and discounts to customers, in cooperation with public and private sectors.

Green Ribbon Pledge

Green Ribbon Pledge is an initiative that aims to educate and inspire the residents of Dubai to conserve energy and reduce water consumption.

My Sustainable living

Unique programme enabling customers to check, compare and monitor electricity and water consumption in comparison with efficient similar homes.

Noor & Hayat

are the new characters that symbolize for electricity and water, that aims to establish the concept of conservation among the younger generations.
Smart App. For Smarter Tomorrow
DEWA Smart App provides a unique interactive platform offering an elevated digital experience, powered by integrated bundles of innovative services and features, delicately designed to exceed the expectations of consumers, builders, suppliers, and students.
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Smart App. For Smarter Tomorrow
 

PURPOSE

Providing globally leading sustainable, efficient, and reliable power and water services, and related innovative smart solutions towards Net-uo;s 8 Guiding Principles and 50-Year Charter supporting the UAE’s directions through the delivery of global leading services and innovative energy and potable water solutions enriching lives and ensuring the happiness of our stakeholders for a sustainable Net-Zero carbon 2050.

VALUES

Stakeholder Happiness
Sustainability
Innovation
Excellence
Good Governance

HH Sheikh Mohammed bin Rashid Website
Al Ameen
The Official Portal of UAE Government
Dubai Pulse
Mohammed Bin Rashid Global Centre for Endowment Consultancy