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SOQOOR Program

Ensuring remarkable performance through improved efficiency and faster projects

Your Voice Matters

By sharing your suggestions, comments, and complaints we can continuously improve our services

Latest News

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01 Nov 2025

DEWA Weekly Digest

HE Saeed Mohammed Al Tayer honours DEWA’s strategic partners, DEWA ranked world’s top utility in agility for second year in a row, according to Business Agility Institute, HE Saeed Mohammed Al Tayer meets Majid Al Futtaim Chairman to strengthen renewable energy and sustainability co-operation, HE Saeed Al Tayer and Veolia’s Water Tech Zone CEO discuss co-operation in water innovation and sustainability.

20 Nov 2025

Winners of the Mohammed bin Rashid Al Maktoum Global Water Award: The award reflects Dubai's spirit of inspiring hope

Winners of the fourth cycle of the Mohammed bin Rashid Al Maktoum Global Water Award highlighted that the wise leadership of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, offers a glimmer of hope to the world in finding sustainable solutions to the global water crisis. They noted that the award, launched by His Highness and overseen by the UAE Water Aid Foundation (Suqia UAE), plays a vital role in providing clean water to those in need by empowering and disseminating innovations that desalinate and purify water using renewable energy sources such as solar, wind, biomass, hydroelectric, osmosis and geothermal.

19 Nov 2025

DEWA improves the ‘Smart Response’ service to further accelerate and streamline responses to technical reports

Dubai Electricity and Water Authority (DEWA) has introduced enhanced features to its ‘Smart Response’ service. In addition to DEWA’s website and smart app, the service is now available through the Dubai Now app. Leveraging artificial intelligence (AI) and geographic information systems (GIS), these improvements accelerate and streamline responses to technical

17 Nov 2025

DEWA reduces security deposit refund time to 30 minutes compared to four days previously

Dubai Electricity and Water Authority (DEWA) has automated the deposit refund requests for amounts up to AED 4,000, without the need for human intervention, representing around 90% of refund requests.

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Initiatives

Based on DEWA strategic directions and voice of customer DEWA launched various initiatives as follows:

D33 Industry Friendly Power Policy

Building on Dubai Economic Agenda D33 which aims to propel Dubai’s economic growth and solidify its position among the top global cities,

A Leading Hub for the Metaverse

DEWA is the 1st local government entity to launch its DEWAverse platform using the Metaverse technology.

Dubai EV Community Hub

This website centralises the latest information regarding electric vehicles in Dubai.

Smart Living

The new “Smart Living” initiative helps customers to monitor and conserve their consumption easily and make smart decisions for a happier life.

Amazon Alexa

In line with its efforts to improve its digital experience, DEWA is the first government utility in the world to provide its smart services on Amazon’s Alexa in Arabic.

Inclusion and Empowerment of People of Determination

DEWA has launched leading initiatives to empower People of Determination, through targeted strategies, achieving the goals of UAE policy for POD Empowerment.

Dubai 10X

DEWA adopts 10X initiative to deliver a new utility experience for Dubai and the world, focusing on four pillars: Solar Energy, Energy Storage, Artificial Intelligence and Digital services.

Digital DEWA

The world’s first digital utility utilizing autonomous systems for renewable-energy, storage, expansion in Artificial Intelligence adoption and providing exceptional digital services.

Smart Applications

Smart Applications provide through Smart Meters and Grids various benefits to DEWA customers, including live and detailed reading (both current and historical).

Green Dubai

Green Dubai is DEWA’s initiative to empower customers to make sustainable choices for a greener planet.

DEWA Store

DEWA Store is the first of its kind among government entities, providing exclusive offers and discounts to customers, in cooperation with public and private sectors.

My Sustainable living

Unique programme enabling customers to check, compare and monitor electricity and water consumption in comparison with efficient similar homes.

Smart App. For Smarter Tomorrow

DEWA Smart App provides a unique interactive platform offering an elevated digital experience, powered by integrated bundles of innovative services and features, delicately designed to exceed the expectations of consumers, builders, suppliers, and students.

PURPOSE

Providing globally leading sustainable, efficient, and reliable power and water services, and related innovative smart solutions towards Net- Zero Future.

VISION

A globally leading sustainable innovative corporation committed to achieving Net-Zero by 2050.

MOTTO

For Generations to come.

MISSION

We are committed and aligned to Dubai’s 8 Guiding Principles and 50-Year Charter supporting the UAE’s directions through the delivery of global leading services and innovative energy and potable water solutions enriching lives and ensuring the happiness of our stakeholders for a sustainable Net-Zero carbon 2050.

VALUES

Stakeholder Happiness
Sustainability
Innovation
Excellence
Good Governance