Activate Away Mode

Due to the unprecedented weather conditions experienced in the country, and the technical notifications received from some customers, please note that our technical teams are exerting maximum efforts to address the resulting incidents as soon as possible. Thank you for your understanding of what you may encounter in terms of the speed of arrival of our technical teams to the sites and the waiting time to answer your incoming calls. All DEWA services including the technical notifications are available on DEWA Website and Smart App. Your safety is our priority.

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Activate Away Mode

Activate Away Mode

As part of Smart Living initiative, DEWA offers you Away Mode.

This new innovative service enables residential customers to monitor their electricity and water use when they are not at home. Consumption details will be sent to customers email on a daily or weekly basis. Customers with smart electricity and water meters can activate this service through their accounts on DEWA’s website and smart app. They can also select the activation period to receive daily or weekly data by email.