Dubai Electricity & Water Authority (DEWA)

Al Rayan Mosque in Hatta

World Records in Sustainability

Customer Happiness Charter

Your Happiness is our Commitment

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04 – The Unified Interactive Platform

For suggestions, comments and complaints

Read about 04 platform

Update your information with DEWA

DEWA encourages all its customers to update their data and contact details regularly.

Click here to update your information

Switching from Imperial Gallons to Cubic Metres

For measuring water consumption

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Trending

Supply Management

Report and track your Electricity/Water technical incident. An experience like never before.

Consumption Management

Smart Living initiative empowers you to monitor your consumption easily and make smart decisions to manage your consumption

63,117,336.83 m³

of water saved since “High Water Usage Alert” initiative launch in July 2018 till date.

Billing

EV Green Charger™ Community

This website centralises the latest information regarding electric vehicles in Dubai.

Useful Links & Guides

Solar Community

Sustainability

General Services

Engage with Us

Your voice matters. Let’s improve together.
We’ll resolve your complaint and respond to your suggestions and comments within 3 working days.

Your Voice Matters

By sharing your suggestions, comments, and complaints we can continuously improve our services

Latest News

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01 Nov 2025

DEWA Weekly Digest

HE Saeed Mohammed Al Tayer honours DEWA’s strategic partners, DEWA ranked world’s top utility in agility for second year in a row, according to Business Agility Institute, HE Saeed Mohammed Al Tayer meets Majid Al Futtaim Chairman to strengthen renewable energy and sustainability co-operation, HE Saeed Al Tayer and Veolia’s Water Tech Zone CEO discuss co-operation in water innovation and sustainability.

17 Nov 2025

DEWA reduces security deposit refund time to 30 minutes compared to four days previously

Dubai Electricity and Water Authority (DEWA) has automated the deposit refund requests for amounts up to AED 4,000, without the need for human intervention, representing around 90% of refund requests.

14 Nov 2025

DEWA and HBMSU to enhance female leadership through ‘For Her’ training initiative

Dubai Electricity and Water Authority (DEWA) launched the fourth batch of the For Her programme, in collaboration with Hamdan bin Mohammed Smart University (HBMSU), under the theme ‘Women Create Tomorrow: A Vision that Transcends the Present’. The initiative is part of DEWA’s ongoing efforts to develop the leadership and innovation skills of its female employees. Over a nine-month period, 25 participants will engage in a series of interactive workshops and training courses led by HBMSU experts, exploring topics such as transformational leadership, effective communication, change management, emotional intelligence and institutional innovation.

11 Nov 2025

DEWA’s digital services accelerate issuance of soil investigation NOC by 81%

Dubai Electricity and Water Authority (DEWA) has enabled contractors to submit soil investigation no-objection certificate (NOC) applications through the Roads and Transport Authority’s digital platform. This initiative enhances Dubai’s advanced digital infrastructure and ensures seamless integration across government systems. The instant auto-approval for soil investigation NOCs has accelerated certificate issuance by 81%.

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Initiatives

Based on DEWA strategic directions and voice of customer DEWA launched various initiatives as follows:

D33 Industry Friendly Power Policy

Building on Dubai Economic Agenda D33 which aims to propel Dubai’s economic growth and solidify its position among the top global cities,

A Leading Hub for the Metaverse

DEWA is the 1st local government entity to launch its DEWAverse platform using the Metaverse technology.

Consumption Assessment Tool

A smart tool to help you assess your electricity and water consumption to gain a better understanding of your home consumption pattern and make smart decisions.

Dubai EV Community Hub

This website centralises the latest information regarding electric vehicles in Dubai.

Smart Grid

The Smart Grid programme, an investment of D 7 billion, offers advanced automated decision-making features across DEWA’s electricity and water network.

Smart Living

The new “Smart Living” initiative helps customers to monitor and conserve their consumption easily and make smart decisions for a happier life.

Amazon Alexa

In line with its efforts to improve its digital experience, DEWA is the first government utility in the world to provide its smart services on Amazon’s Alexa in Arabic.

Inclusion and Empowerment of People of Determination

DEWA has launched leading initiatives to empower People of Determination, through targeted strategies, achieving the goals of UAE policy for POD Empowerment.

MBR Solar Park

MBR Solar Park is the largest single-site solar park in the world, with a planned capacity of 1,000MW by 2020, and 5,000MW by 2030.

Dubai 10X

DEWA adopts 10X initiative to deliver a new utility experience for Dubai and the world, focusing on four pillars: Solar Energy, Energy Storage, Artificial Intelligence and Digital services.

SOQOOR Program

SOQOOR Program is a performance-based recognition award program for a specific segment of DEWA Customers (Contractors and Consultants performing non-DEWA projects) for other project owners, aiming at enhancing the quality of applications’ submission and site operations on DEWA level.

Al Namoos

This service provides electricity connections in just one-step within 5 days, with no connection charges for commercial and industrial projects up to 150 kW.

Digital DEWA

The world’s first digital utility utilizing autonomous systems for renewable-energy, storage, expansion in Artificial Intelligence adoption and providing exceptional digital services.

Shams Dubai

DEWA’s first smart initiative to connect solar energy to buildings, part of the Distributed Renewable Resources Generation programme.

EV Green Charger

EV Green Charger is a DEWA pioneering initiative to establish the infrastructure and build electric vehicle charging stations.

Smart Applications

Smart Applications provide through Smart Meters and Grids various benefits to DEWA customers, including live and detailed reading (both current and historical).

Green Dubai

Green Dubai is DEWA’s initiative to empower customers to make sustainable choices for a greener planet.

DEWA Store

DEWA Store is the first of its kind among government entities, providing exclusive offers and discounts to customers, in cooperation with public and private sectors.

Green Ribbon Pledge

Green Ribbon Pledge is an initiative that aims to educate and inspire the residents of Dubai to conserve energy and reduce water consumption.

My Sustainable living

Unique programme enabling customers to check, compare and monitor electricity and water consumption in comparison with efficient similar homes.

Noor & Hayat

are the new characters that symbolize for electricity and water, that aims to establish the concept of conservation among the younger generations.

Smart App. For Smarter Tomorrow

DEWA Smart App provides a unique interactive platform offering an elevated digital experience, powered by integrated bundles of innovative services and features, delicately designed to exceed the expectations of consumers, builders, suppliers, and students.

PURPOSE

Providing globally leading sustainable, efficient, and reliable power and water services, and related innovative smart solutions towards Net- Zero Future.

VISION

A globally leading sustainable innovative corporation committed to achieving Net-Zero by 2050.

MOTTO

For Generations to come.

MISSION

We are committed and aligned to Dubai’s 8 Guiding Principles and 50-Year Charter supporting the UAE’s directions through the delivery of global leading services and innovative energy and potable water solutions enriching lives and ensuring the happiness of our stakeholders for a sustainable Net-Zero carbon 2050.

VALUES

Stakeholder Happiness
Sustainability
Innovation
Excellence
Good Governance