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Smart Response

Emergency / Technical Notification

In case of an emergency or Electricity/Water technical notification, please use Smart Response or call us on 991 24/7.

Hayak

Hayak

Hayak enables you to interact with DEWA call center agent 24/7 through live video and online chat.

Ash’ir

Ash’ir

A live video chat service using sign language enables customers with hearing impairment to communicate directly with the Customer Care Centre 24/7 through DEWA App. 

Customer Care Center

DEWA has launched contact center to serve you even better 24/7. You can call us at anytime of the day.
Phone: +971-4-601-9999




Customer Happiness Centers

Starting from March 2020, DEWA's Customer Happiness Centers are open for self-service only, where you can contact our customer happiness agents through remote solutions and video call. 



DEWA Academy

Our academy is located at Al Hudaiba, Street 7, Gate 14, Opposite to Umar Bin Al Khattab Mosque.
Phone : +971-4-322-0111
Email: academy.students@dewa.gov.ae




Email

You can communicate via Email 24/7. We will respond to your query within 24 hours.
Email: customercare@dewa.gov.ae




Hayak

Hayak enables you to interact with DEWA call center agent 24/7 through live video and online chat.




Mail Address

If you want to send us any document, you can mail it to us on our mailing address:
Dubai Electricity And Water Authority
P.O. Box 564 - Dubai - U.A.E




SRM, Contracts & Procurement

For new vendor registration and general SRM inquiries, please contact the Supplier Relationship Management Department on:
Telephone: +971 4 515 1404
Email: SRM@dewa.gov.ae

For purchasing tenders, tender submissions and SRM Portal support, please contact Contracts Department on:
Email: cd.support@dewa.gov.ae
Telephone: +971 4 515 1443
Telephone: +9714 515 1441

For general contracts inquiries, please contact Contracts Department on:
Email: contracts@dewa.gov.ae
Telephone: +971 4 515 1434
Telephone: +971 4 515 1433

For procurement inquiries, please contact Procurement Department on:
Telephone: +971 4 324 4444
Email: procurement.dept@dewa.gov.ae 

You can contact the above departments from Monday to Thursday from 7:30am to 3:30pm and on Friday from 7:30am to 12pm (GST)




For Technical Notification

In case of an Electricity / Water Technical notification, please use Smart Response or call us on 991 24/7.




DEWA Technical Centers

For Technical Discussion, please use Technical Discussion Support.
Email:dp.enquiries@dewa.gov.ae
For Water technical inquiries, you may visit Al Quoz Sustainable Building. 
For Infrastructure NOC inquiries, you may also visit Warsan Complex.


DEWA Head Office

Our head office is located near the Wafi Mall in Dubai.




WhatsApp

You can communicate for below topics via WhatsApp 24/7:
1. General Communication
2. My Sustainable Living Program
3. Smart Alerts
WhatsApp: +971-4-601-9999




POD Team

We, at DEWA, our People of Determination’s team would like to keep in touch with you, and ready to receive your inquiries, please reach us on the below:
Email: POD@dewa.gov.ae  




Media Centre

We, at DEWA, our PR&Media team would like to keep in touch with you, and ready to receive any inquiry related to media content, please reach us on the below:
Email: media@dewa.gov.ae




Benchmarking Request

Please contact us on:
Email: benchmarking@dewa.gov.ae
Benchmarking Team will respond within 3 working days.

Engage with Us
Your voice matters. Let’s improve together.
We’ll resolve your complaint and respond to your suggestions and comments within 3 working days.
Mohammed bin Rashid Smart Majlis

Share your Ideas

Submit your ideas to make a difference and shape the future
Dubai Government Unified Suggestions Portal

Your Voice Matters

By sharing your suggestions, comments, and complaints we can continuously improve our services