Dubai Electricity & Water Authority (DEWA) | Tutorial Videos

Tutorial Video on How to Create DEWA Online Account

This video is a step-by-step tutorial on how to create an online account through the DEWA Website.

How to create DEWA an Online Account to use DEWA smart service?

• Go to www.dewa.gov.ae
• Click on Login
• Click on Consumer Category and DEWA ID
• If you have a UAE Pass account or DEWA ID you can enter your username and password to use smart services
• If you do not have a UAE Pass account, click on UAE pass and create a new account, Or you can create your DEWA ID by clicking on “Create an Account”
• Click on Create an Account
• Enter your Business Partner Number or Account Number
• Click on Register
• Receive Verification Code by Email or Mobile Number
• Click on Get Verification Code
• Then Click on Next to receive Verification Code
• Enter your verification code you received and click on submit
• Now set up your Username and password to complete your registration
• Agree to the terms and conditions
• Click on Creating Account

Congratulations! Your DEWA online account has been successfully created

You can access all DEWA services through our website and smart app

With special accessibility features for people of determination

DEWA, Your happiness is our priority

Tutorial Video on how to pay your DEWA bill online

This video is a step-by-step tutorial on how to pay your bill online though the DEWA Website.

How to pay your bill online through the DEWA website

You can pay your bill through a variety of channels.

These steps will show you how to use services through Easy Pay or pay your bill online.

First option: Easy Pay

You can pay for the following services.

• To pay your DEWA bill through easy pay go to www.dewa.gov.ae
• Click on menu
• Click on consumer, followed by Billing and Easy Pay
• Enter your Easy Pay number and click on inquire
• Click on login to pay
• Login with username and password
• Edit the amounts if needed
• Then click on set and click on pay
• Choose the payment method and click on pay
• Fill in the details and click on pay
• Click on “Ok proceed with charging” for one time password
• Enter the amount received through sms and click on confirm

Congratulations your bill payment is successful

Second option : Go directly to bill payment

• Go to www.dewa.gov.ae
• Click on menu
• Click on consumer, followed by billing, and bill payment
• Log in with username and password
• Select Accounts
• Review or edit amount if required
• Click on pay
• Choose your payment method
• Click on pay
• Fill in the details and click on pay
• Click on “Ok proceed with charging” for one time password
• Enter the amount received through sms and click on confirm

Congratulations your bill payment is successful

You can also access our services through our website and smart app with special accessibility features for people of determination

Dubai Electricity & Water Authority

Your happiness is our priority

This video is a step-by-step tutorial on how to apply for Activation of Electricity/Water (Move In) through the DEWA Website.

Request for activation of electricity and water (Move in)

This service activates electricity and water for the new premise

If you are new to Dubai, new customer or existing customer, you can apply for activation of electricity and water (Move in) in two ways

   A.   Through real estate regulatory agency RERA

        Dubai Land department after tenant issues Ejari contract from Real Estate Management company

        RERA approved typing centres

Welcome email from DEWA will be sent to customer automatically, including DEWA Contract Account number and link for payment of security deposit

   B.   Or apply for the service directly through DEWA website or smart app once you receive the tenancy contract and or Ejari

For owners: Fill in the online application form with the required information

How to apply for activation of electricity and water (Move in) through the DEWA website

Option 1 - If you are new to dubai or a new customer go to www.dewa.gov.ae

• Click on menu, followed by Consumer, Supply management and Activation of Electricity Water (Move in)
• Read the information then click on “New in Dubai”
• Select the appropriate category and fill in the form and the contact details
• Attach the required documents
• If applicable, Click on continue
• Create your username and password and confirm password
• Agree to terms and conditions, and click on continue
• Confirm payment details
• Agree to terms and conditions and Click on pay
• Choose payment method and Click on pay
• Fill in details and Click on pay
• Click on Ok, Proceed with charging for one time password
• Enter amount and Click on confirm

Congratulations your request for Activation Electricity Water (Move in) has been successfully submitted and you will receive Electricity and Water supply within 15 hours

Option 2 - If you are an existing customer go to www.dewa.gov.ae

• Click on menu followed by Consumer, Supply Management and Activation of electricity water (Move in)
• Read information then click on apply online
• Login with username and password
• Select the appropriate category and fill in the form and the contact details
• Attach the required documents
• If applicable, click on continue
• Choose payment method and Click on pay
• Fill in details and Click on pay
• Click on “Ok, proceed with charging” for one time password
• Enter the amount and Click on confirm

Congratulations, your request for Activation Electricity Water (Move in) has been successfully submitted and you will receive Electricity and Water supply within 15 hours

You can access DEWA’s services through our website and smart app with special accessibility features for people of determination.

DEWA, your happiness is our priority

Tutorial Video on how to apply for Transfer of Electricity/Water (Move To)

This video is a step-by-step tutorial on how to apply for Transfer of Electricity/Water (Move To) through the DEWA Website.

Request for transfer of electricity and water (Move to)

If you are transferring from one premise to another premise within Dubai, you do not need to apply Move-out for the old premise and Move-in for the new premise

All you have to do is request from Move-to, and your security deposit and balance will be transferred from your old to your new account

How to apply for transfer of Electricity/Water (Move-to) through the DEWA website

• Go to www.dewa.gov.ae
• Click on menu, followed by Consumer, Supply Management, and transfer of Electricity/Water (Move-to)
• Read the information and click on apply online
• Log in using UAE pass or your DEWA username and password
• Select the account number and date of disconnection and click on continue
• Fill in details about Move-to your new premises
• Read the terms and conditions
• Click on calculate then submit

Congratulations, your request for transfer of Electricity/Water (Move-to) has been successfully submitted

You can access all of DEWA’s services through our website and smart app with special accessibility features for people of determination

Dubai Electricity and Water Authority

Your happiness is our priority

Tutorial Video on How to apply for De-activation of Electricity/Water (Move Out)

This video is a step-by-step tutorial on how to apply for De-activation of Electricity/Water (Move Out) through the DEWA website

Request for deactivation of Electricity and Water (Move out)

This service deactivates Electricity and Water from the premise, after which you will receive the final bill

How to apply for deactivation of Electricity/Water (Move out) through the DEWA website

• Go to www.dewa.gov.ae
• Click on menu followed by Consumer, Supply management, and deactivation of Electricity/Water (Move out)
• Choose the right Move-out and click on continue
• Read the information and click on apply online
• Login using UAE pass or your DEWA username and password
• Select the account number
• Click on proceed
• Enter your mobile number
• Select the date and time of disconnection, and refund method if refund is applicable
• Attach the required document if applicable
• Accept the terms and conditions
• Review and click on confirm

Your request for deactivation of Electricity/Water (Move out) has been successfully submitted

You can access all DEWA’s services through our website and smart app, with special accessibility features for People of Determination

Dubai Electricity and Water Authority

Your happiness is our priority

Tutorial Video on DEWA website’s accessibility features for People of Determination

This tutorial video showcases DEWA website’s accessibility features for People of Determination.

Accessibility features for people of determination on DEWA’s website

DEWA is committed towards the inclusion and empowerment of People of Determination

Our website provides accessibility features for People Of Determination to provide you with easy access to information and services

Go to www.dewa.gov.ae

Click on People of Determination icon

in order to view DEWA’s accessibility features

Click on text resize, which will enable you to increase or decrease the size of text

Click on contrast switch to change the contrast between colors

Click on Read Speaker to listen to the page content

Select accessibility options, where you can find more information about specific features for various disabilities.

If you are a person with visual impairment, click here to get information on how to change the way your browser operates to make it easier to interpret content and images

If you can’t see very well, click here to change the colours, contrast between colours, text size and font selection

If, you are a person with hearing disability, you can communicate with us through: “Ash’ir”

This is a live video chat service where customers with hearing disability can interact with Customer Care Centre agents through sign language. This service is available 24/7 on DEWA’s smart app

Click on “ I find words difficult” to change your computer settings or browser to make it easier to read

If you find the keyboard or mouse difficult to use, click here to read about how you can configure your computer to make it easier to use the keyboard or mouse

Go to “Accessibility FAQs” to view frequently asked questions related to accessibility

Click on ‘People of Determination’ icon on the home page, and then select ‘Inclusion and Empowerment of People of Determination’

This page will give you more information about several topics such as the legislative framework for People of Determination, DEWA’s community initiatives, accessibility features in Customer Happiness Centres and digital channels , discounts for “Thukher” and “Sanad” cardholders, DEWA Store offers, inclusive employment, including other valuable information.

DEWA

Your happiness is our priority