Dubai Electricity & Water Authority (DEWA)

06 Apr 2024

DEWA’s digital services save customers’ time and effort, enhance their happiness and reduce carbon emissions

Dubai Electricity and Water Authority (DEWA) continuously develops the customers’ journey by utilising digital solutions and AI in all its services and operations. DEWA aims to provide proactive, advanced, seamless, and integrated digital services through shared channels to meet customers’ needs and exceed their expectations. DEWA is also committed to supporting sustainability efforts and reducing its carbon footprint. DEWA implements the ‘Services 360’ policy by analysing and measuring service maturity

05 Apr 2024

Donations from DEWA’s employees provide mosque, clinic and school with clean energy in Benin village

Dubai Electricity and Water Authority (DEWA) employees participate in charity and community work throughout the year, spending thousands of volunteer hours in various humanitarian initiatives. The employees are also keen to donate to humanitarian causes, especially during the Holy Month of Ramadan. In conjunction with Zayed Humanitarian Work Day, which is observed on 19 Ramadan each year, DEWA launches an internal campaign to provide its employees with the opportunity to participate in sustainable charity work in many countries worldwide. This year, the campaign aims to build Zayed Al Khair Well in Malawi to benefit over 10,000 people.

04 Apr 2024

DEWA enhances water management and distribution efficiency through smart systems and innovative technologies

Dubai Electricity and Water Authority (DEWA) continues its efforts to develop its infrastructure in line with the demand forecast for the upcoming years considering Dubai’s demographic and economic growth. This aims to enhance Dubai’s position as a global city and a preferred destination for living, working, business, and tourism. DEWA’s current production capacity is 495 million imperial gallons per day (MIGD) of desalinated water. DEWA is working to increase the visibility and management of the water distribution network and improve the automation and efficiency of operations and the reliability of water supplies. This has consolidated its global excellence in water network losses through various innovative technologies and smart systems including:

03 Apr 2024

DEWA adopts ‘360 Services’ policy to provide proactive and integrated services exceeding customer expectations

Dubai Electricity and Water Authority (DEWA) has adopted the ‘360 Services’ policy across all its services to ensure they are seamless, proactive, and integrated, meeting customer needs and exceeding their expectations. This is a part of DEWA’s efforts to enhance government efficiency in service provision. DEWA is keen to engage all stakeholders in the various stages of service design in line with the ‘360 Services’ vision, supporting the ‘One Government’ concept.

02 Apr 2024

DEWA organises and participates in community activities during the Holy Month of Ramadan

Dubai Electricity and Water Authority (DEWA) organised and participated in several social, cultural, and awareness activities. Inspired by the spirit of the Holy Month of Ramadan, these activities aim to encourage community members to work according to the principles of Islam, which are based on philanthropy, moderation, avoiding waste and depletion of precious natural resources.

01 Apr 2024

DEWA becomes first utility to launch its smart app on Apple Vision Pro

Dubai Electricity and Water Authority (DEWA) has launched its smart app on Apple Vision Pro glasses, becoming the first utility to provide its services through this technology that combines augmented and virtual reality. DEWA is making use of the various capabilities and features of Apple Vision Pro to enhance customer services. The move supports DEWA’s efforts to enhance smart adoption and provide its services to all customers through various digital channels.

31 Mar 2024

Saeed Al Tayer discusses enhancing cooperation in water and renewable and clean energy with UK Consul General in Dubai

HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA), welcomed HE Oliver Christian, Consul General of the United Kingdom in Dubai and the Northern Emirates. The two parties discussed enhancing cooperation between DEWA and British organisations in the water, and renewable and clean energy sectors.

28 Mar 2024

DEWA wins 6 awards at Dubai Government Excellence Awards 2024 (DGEP), maintaining its status in the Elite category

Dubai Electricity and Water Authority (DEWA) has won six awards at the Dubai Government Excellence Program (DGEP) Awards 2024 including the Elite Award and the Best People-of-Determination-Friendly Government Entity award. In the Dubai Excellence Medals categories, DEWA’s employees won the Dubai Medal for Innovative Employee, Dubai Medal for Specialised Employee, Dubai Medal for Young Employee, and special recognition for the Unknown Soldier.

27 Mar 2024

Dubai Electricity and Water Authority PJSC shareholders approve payment of AED 3.1 billion in dividends

Dubai Electricity and Water Authority PJSC (ISIN: AED001801011) (Symbol: DEWA), the Emirate of Dubai’s exclusive electricity and water services provider and majority owner of the largest cooling services provider, which is listed on the Dubai Financial Market (DFM), reported that its shareholders have, in the general assembly held on March 28th, 2024, approved the payment of total dividend of AED 3.1 billion with a record date of April 8th, 2024.

27 Mar 2024

Quote by HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, on Zayed Humanitarian Day 2024

“On 19 Ramadan every year, we celebrate Zayed Humanitarian Work Day, which commemorates the passing away of the Father of our nation, the late Sheikh Zayed bin Sultan Al Nahyan, may his soul rest in peace, who laid the foundations for the development of the UAE. Sheikh Zayed established a unique and lasting humanitarian role model in generosity and goodness. He spearheaded the wise approach, followed by the leadership of His Highness Sheikh Mohamed bin Zayed Al Nahyan, President of the UAE; and His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. This approach has consolidated the UAE’s position as a global capital for goodness and sustainable humanitarian work, becoming one of the largest donors worldwide and a leading source of charitable and development aid, and an incubator of hope for the less fortunate around the world. This day represents the humanitarian legacy of the late Sheikh Zayed and the principles instilled by him in the hearts of Emiratis.

26 Mar 2024

DEWA enhances customer experience with seamless and integrated digital services in collaboration with over 30 partners

Dubai Electricity and Water Authority (DEWA) is committed to enhancing customer experience by implementing a comprehensive Services 360 approach, offering seamless, proactive, and integrated services

26 Mar 2024

DEWA supports knowledge and investment in human development

Dubai Electricity and Water Authority (DEWA) is committed to spreading and localising knowledge, as well as enhancing Dubai’s position as a centre for a knowledge-based society and economy. DEWA cooperates with the concerned entities to stimulate a knowledge and creative environment, according to the best international practices and standards. DEWA also encourages the creative capabilities of its employees, as this represents one of the critical guarantees of progress and future excellence. DEWA also supports the capabilities and abilities of its employees to improve their cultural awareness and creative skills, to achieve its goal of becoming a self-learning organisation.

26 Mar 2024

Empower Annual General Meeting approves AED 425 million dividends to shareholders.

The Annual General Meeting (AGM) of the Emirates Central Cooling Systems Corporation PJSC (Empower), in a meeting convened with a quorum of 90.4% of the company's paid-up share capital, has approved its Board of Directors’ proposal to distribute cash dividends of AED 425 million (AED 0.0425 per share equivalent to 42.5% of the company's paid-up capital) to shareholders for the second half of the year 2023.

24 Mar 2024

DEWA organises a series of literary and cultural sessions and events during Reading Month 2024

To mark Reading Month in the UAE, observed in March every year, Dubai Electricity and Water Authority (DEWA) is organising a series of events, panel discussions, and virtual webinars for its employees throughout the month on various literary and cultural topics, under the theme ‘DEWA reads sustainably’. The activities include sessions and seminars about innovation, sustainability, net-zero, how to publish research papers, cultural competitions for employees, and field visits to the Mohammed bin Rashid Library and several cultural and knowledge centres in Dubai. Prominent writers and speakers take part in the activities, in addition to employees who highlight books they have read and provide summaries to their colleagues as part of the ‘Share an Hour’ initiative.

24 Mar 2024

Quote by HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, on DEWA winning 6 awards at the Dubai Government Excellence Awards 2024

“I am honoured to express my utmost gratitude to His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, the pioneer of excellence who has consolidated a culture of sustainable excellence and made the Dubai Government a global standard for excellence and a benchmark for governments that aim to achieve the happiness of their people. We are also guided by the directives of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council of Dubai; and His Highness Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, First Deputy Ruler of Dubai, Deputy Prime Minister, and Minister of Finance, to provide our services according to the highest international standards to achieve the happiness of all stakeholders. The Dubai Government Excellence Awards has stimulated positive competition among government organisations and departments in Dubai. It encourages them to adopt sustainable excellence by institutionalising excellence within the framework of total quality management and sustainable excellence standards. This elevates the standards of government work to the highest international standards and achieves the happiness of customers and society as a whole,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

23 Mar 2024

HE Saeed Al Tayer: Customer happiness is at the top of our priorities in DEWA

Dubai Electricity and Water Authority (DEWA) has achieved global results in many customer happiness indicators. In 2023, the Instant Happiness Index about DEWA’s services, which is managed by Dubai Digital Authority, reached 98.3%. The happiness rate of DEWA’s customers of determination about its services reached 97.48%. Customer happiness measured by the Dubai Government Excellence Program reached 96.7% and DEWA has been shortlisted by The Dubai Model Centre, under the General Secretariat of The Executive Council of Dubai, for the final list of the best leading entities in implementing the ‘Services 360’ Policy.

22 Mar 2024

DEWA Women’s Committee organises educational trip to the Mohammed bin Rashid Library

In conjunction with the Reading Month in the UAE, which falls in March of each year, Dubai Electricity and Water Authority (DEWA) Women’s Committee organised an educational and cultural trip to the Mohammed bin Rashid Library in Dubai for 60 female employees from various divisions at DEWA.

21 Mar 2024

DEWA emphasises its commitment to providing reliable energy and water services through its advanced infrastructure

Dubai Electricity and Water Authority (DEWA) provides a safe and reliable supply of energy and water to ensure comfortable conditions for all residents of Dubai around the clock. This is part of its commitment to prioritising and meeting the water and energy needs of the Emirate of Dubai and supporting Goal 6 of the UN Sustainable Development Goals 2030, which ensures clean water and sanitation for all. This is accomplished through an advanced infrastructure that keeps pace with the increasing demand for energy in Dubai, which was estimated to increase by 6.3% in 2023, compared to 2022. By implementing leading projects and programmes, DEWA’s production capacity has reached 16,270 MW of electricity and 495 million imperial gallons (MIGD) per day of desalinated water.

20 Mar 2024

Quote by HE Saeed Mohammed Al Tayer, MD & CEO of DEWA on International Water Day 2024

“We are committed to ensuring water security and sustainability in Dubai, following the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to keep pace with the unprecedented economic growth in Dubai,

19 Mar 2024

DEWA organises annual Ramadan gathering for employees in a distinguished spiritual and social atmosphere

Dubai Electricity and Water Authority (DEWA) organised the annual Ramadan Gathering for its employees. HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, senior DEWA officials, and many employees attended the event. This is a part of DEWA’s commitment to fostering a positive work environment and cohesion among employees. The gathering took place at Armani Hotel, Dubai.

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