Dubai Electricity & Water Authority (DEWA)

10 Feb 2024

DEWA’s adoption of generative AI accelerates digital transformation and the development of innovative services

Dubai Electricity and Water Authority (DEWA) utilises Artificial Intelligence (AI) across all its services and operations. DEWA invests in advanced infrastructure to accelerate digital transformation, enhance the happiness of stakeholders, and provide digital services that support sustainability while reducing our carbon footprint.

09 Feb 2024

DEWA’s virtual employee ‘Rammas’ enriches customers’ experience using generative AI

Dubai Electricity and Water Authority (DEWA)’s virtual employee ‘Rammas’, which uses generative Artificial Intelligence (AI), enriches the customer experience thanks to its superior ability to interact with users, better understand their needs and enquiries, and respond promptly and accurately in both Arabic and English, while ensuring a safe and practical experience. DEWA is the first utility globally and UAE government entity to use generative AI to interact with customers and answer their queries. In 2023, Rammas answered 1,835,179 enquiries, an increase of 39% compared to 2022, when he answered 1,319,708 enquiries. Since its launch in 2017, Rammas has responded to more than 8.5 million enquiries through DEWA’s various communication channels.

08 Feb 2024

Dubai Electricity and Water Authority PJSC announces record annual operating and financial results for the year 2023

Dubai Electricity and Water Authority PJSC (ISIN: AED001801011) (Symbol: DEWA), the Emirate of Dubai’s exclusive electricity and water services provider, which is listed on the Dubai Financial Market (DFM), today reported its full year 2023 preliminary and unaudited consolidated financial results, recording consolidated full year revenue of AED 29.2 billion, net profit of AED 7.9 billion and quarterly revenue of AED 7.1 billion and net profit of AED 1.8 billion. The full year audited results are expected to be released in the first week of March 2024.

07 Feb 2024

Dubai Supreme Council of Energy adopts strategic initiatives to support infrastructure

HH Sheikh Ahmed bin Saeed Al Maktoum, Chairman of the Dubai Supreme Council of Energy (DSCE), chaired the 80th meeting of the Council, which was held at the Mandarin Oriental Jumeira hotel in Dubai, in the presence of HE Saeed Mohammed Al Tayer, Vice Chairman of the DSCE. The meeting was also attended by HE Ahmed Buti Al Muhairbi, Secretary-General of the Dubai Supreme Council of Energy, and board members HE Dawood Al Hajri, Director General of Dubai Municipality; HE Abdulla bin Kalban, Managing Director of Emirates Global Aluminium (EGA); HE Saif Humaid Al Falasi, CEO of Emirates National Oil Company (ENOC); Juan-Pablo Freile, General Manager of Dubai Petroleum; and Hussain Al Banna, CEO of the Strategy & Corporate Governance Sector at the Roads & Transport Authority (RTA).

06 Feb 2024

DEWA adds Dubai Police’s ‘Esaad’ card to the benefits it provides to its employees to enhance their happiness

Dubai Electricity and Water Authority (DEWA) and Dubai Police signed a cooperation agreement. Under this agreement, DEWA's employees will join the Esaad Card programme provided by Dubai Police. This initiative allows DEWA's employees to benefit from the exclusive offers, discounts, and benefits provided by the programme's partners. The agreement was signed by HE Lieutenant General Abdullah Khalifa Al Marri, Commander-in-Chief of Dubai Police, and HE Saeed Mohammed Al Tayer, MD & CEO of DEWA. Officials from both sides were also present during the signing.

05 Feb 2024

DEWA electronically received data of over 742,000 tenancy contracts in 2023, a 14.5% increase compared to 2022

HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA), announced that DEWA received a total of 742,035 tenancy contract data in 2023, compared to 648,065 contracts in 2022, an increase of about 14.5%. This data included new and renewed Ejari contracts from all customer categories. DEWA’s systems are electronically integrated with the Ejari system from the Real Estate Regulatory Authority (RERA) of the Dubai Land Department. The tenant’s data is automatically transferred to DEWA, an account number is created for new tenants, and electricity and water services are activated after paying the security deposit through DEWA’s smart channels.

04 Feb 2024

DEWA’s EV Green Chargers Witnessed 59% Surge in Service Usage in 2023

Dubai Electricity and Water Authority (DEWA)’s EV Green Charger initiative witnessed an impressive 59% increase in the usage of its "Green Charger" services for electric vehicles throughout 2023, clearly indicating the initiative’s success in promoting green mobility in Dubai. By 31 December 2023, DEWA’s EV Green Charger initiative recorded 1,145,427 charging sessions conducted by registered electric vehicles, with a 59% increase compared to 2022. Through this initiative, DEWA provided 23419.821MWh of electricity for charging EVs in Dubai from 2015 to the end of 2023, powering a cumulative electric vehicle distance of 117 million kilometres.

03 Feb 2024

Quote by HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, on the 27th National Environment Day 2024

“On National Environment Day 2024, we remember the legacy of our Founding Father, the late Sheikh Zayed bin Sultan Al Nahyan, may his soul rest in peace, in preserving the environment. We follow the wise directives of His Highness Sheikh Mohamed bin Zayed Al Nahyan, President of the UAE; and His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to unify efforts to combat the environmental challenges that our planet faces and to accelerate sustainability.

02 Feb 2024

DEWA’s intensive efforts in 2023 encourage its employees and community members to exercise

Dubai Electricity and Water Authority (DEWA) organised 32 sports tournaments and events in 2023, with the participation of over 3,000 male and female employees from various divisions. DEWA also sponsored and hosted three sports tournaments in Dubai and participated in several local sports events. This is part of DEWA’s social responsibility and continuous efforts to achieve the wise leadership’s directives to ensure that sports become a part of Emirati culture while enhancing Dubai’s competitiveness in all fields.

01 Feb 2024

DEWA enhances strategic cooperation with the Islamic Affairs and Charitable Activities Department in Dubai

HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA), discussed prospects for expanding cooperation with HE Ahmed Darwish Al Muhairi, Director General of the Islamic Affairs and Charitable Activities Department in Dubai (IACAD). Senior officials from both sides were present. DEWA attaches foremost importance to strengthening relations with all local and federal government organisations through effective strategic partnerships.

31 Jan 2024

Electricity accounts in Dubai reach 1,173,631 accounts by end of 2023 increasing by 5% compared to previous year

HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA), has revealed that the number of DEWA’s electricity accounts reached 1,173,631 accounts by the end of 2023 compared to 1,116,575 by the end of 2022, an increase of around 5%.

30 Jan 2024

94.4% increase in requests for electricity connection to projects up to 150 kilowatts in Dubai in 2023

HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA) announced that the number of requests for electricity connection to projects through ‘Al Namoos’ service increased by 94.4% compared to 2022. DEWA received 7,885 requests for electricity connection in 2023. This is a new indicator of the robust performance of all economic sectors in Dubai and DEWA’s ongoing efforts to support the sustainability of Dubai’s growth and development.

29 Jan 2024

HE Saeed Mohammed Al Tayer enhances cooperation with British Minister in Department for Energy Security and Net Zero

HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority, held a meeting with HE Andrew Bowie MP, Minister in the UK Department for Energy Security and Net Zero, at the British Prime Minister’s Office at 10 Downing Street in London, the United Kingdom.

28 Jan 2024

DEWA among first utilities in the world to adopt Microsoft’s Copilot to enhance the productivity of its employees

Dubai Electricity and Water Authority (DEWA) has provided its employees with the smart assistants Microsoft 365 Copilot and Microsoft Security Copilot, making it the first government entity in the UAE to adopt this advanced technology from Microsoft. This is part of DEWA’s efforts to utilise innovation and the latest disruptive technologies to enhance efficiency, productivity, and quality. DEWA is among the first utilities in the world to adopt Microsoft’s Copilot.

27 Jan 2024

DEWA enhances the participation of people of determination in development on an equal basis with others

HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA) has announced that in 2023, for the fourth consecutive year, DEWA completed all strategic indicators in the field of including and empowering people of determination (POD), most notably the happiness of employees of determination (EOD), and the happiness of their families about the safe and inclusive work environment at DEWA, as well as equal job opportunities.

26 Jan 2024

DEWA is on pace to reach Net-Zero by 2050 through pioneering clean and renewable energy projects

For the first time, the world celebrates the International Day of Clean Energy this year with the United Nation’s approval of 26 January as the International Day of Clean Energy. This date coincides with the anniversary of the establishment of the International Renewable Energy Agency (IRENA) in 2009. The UAE hosts IRENA’s headquarters in Abu Dhabi.

25 Jan 2024

Quote by HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, on the International Day of Clean Energy

“The UN General Assembly’s adoption of 26 January, which marks the anniversary of the founding of the International Renewable Energy Agency (IRENA), as the International Day of Clean Energy, is a significant step. It highlights that countries seek to adopt innovative solutions to accelerate the transition towards using clean and renewable energy sources. The UAE, which co-sponsored the draft resolution along with Panama, is one of the leading countries in clean energy solutions, thanks to the vision and directives of His Highness Sheikh Mohamed bin Zayed Al Nahyan, President of the UAE, and His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai.

24 Jan 2024

30.62 % increase in approved NOC applications by DEWA in 2023

HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA) has announced that DEWA has approved 120,409 No Objection Certificates (NOC) applications in 2023 as part of the Soqoor programme, achieving a 30.62% increase compared to 2022. This reflects the increasing demand for electricity and water services, according to the highest international standards of efficiency, quality and availability.

23 Jan 2024

DEWA signs a partnership agreement for the 5th Gov Games

The Organising Committee of the Gov Games signed a partnership agreement with Dubai Electricity and Water Authority (DEWA) to be a Silver Sponsor for Gov Games for the fifth year in a row. The Gov Games, which is held under the directives of HH Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council of Dubai, has become one of the most prominent team-building events within the sports agenda in Dubai. This year’s edition will be held from 29 February to 3 March 2024.

22 Jan 2024

DEWA records the world’s lowest electricity Customer Minutes Lost (CML) per year in the world with an average of 1.06 minutes

HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA), announced that DEWA has achieved the lowest electricity Customer Minutes Lost (the total number of minutes called CML, during which customers experience a power outage) in the world in 2023. DEWA recorded just 1.06 minutes per customer, breaking its record of 1.19 minutes per customer in 2022. This is compared to around 15 minutes recorded by leading utility companies in the European Union.

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