Request for Clearance Certificate

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Dubai Electricity & Water Authority
  • العربية

Clearance Certificate

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Service Description

This is a request to issue a certificate based on the customer’s request on clearing all the outstanding bills related to the premises.

Service Category & Type

  • Subsidiary
  • Procedural

Customer Segment

Electricity/ Water Supply Customers (Consumers)

  • Government/ Semi Government
  • Business
  • Individual (Local)
  • Individual (Expat)

Service Integrations

  • Automated issuance of Clearance Certificate upon settlement of final bill

Service Partners

  • N/A

Package

  • Clearance Certificate along with settled Final Bill

Service Limitations

  • Certificate is valid for one month from issuance date.

Service Requirements

  • Passport copy or Emirates ID for Individuals.
  • Trade License, for companies only.
  • Account Number.
  • Outstanding dues /Final bill amount settled.

Service Steps & Procedures

Step 1: Online Application Submission

Fill-in the online application form with the required information. Attach required documents and submit the application. On successful submission, a reference number will be provided which can be used for tracking the status of the application:
  • Passport copy or Emirates ID for Individuals.
  • Trade License, for companies only.
  • Account Number.
  • Outstanding dues /Final bill amount settled.

Step 2: Application Status Tracking and Notifications

You will receive SMS and e-mail notifications and OTP to your registered email regarding the progress of the application. In addition to notifications, the status of the application can also be tracked online through online service. Access tracking page and enter the application reference number to check the status of the application.

Step 3: Service Delivery

Once the application is approved, the clearance certificate will be sent through the registered email.

Service Fees

  • Free

Service Channels

  • 24/7 through DEWA website (www.dewa.gov.ae) and DEWA Smart App
  • DEWA Customer Care Centre (Through Interactive Voice Response - IVR) 04-6019999. This service is available through IVR only if you are a DEWA customer, there is no outstanding amount on the account, and final bill has been settled
  • Dubai Now App (for Individuals only)

Service Delivery Time

  • DEWA Customers: Clearance certificate will be sent through email immediately upon settlement of final bill and it will expire in 30 days 
  • Property Sellers: Clearance certificate will be sent through email immediately upon settlement of the outstanding dues/final bill of the premise.



Journey Map

Beneficiaries
Individual - Local